Do you have a Holiday return policy in place? Even when the holiday season is over, business still doesn’t seem to slow down. Now, why is that? January and February are prime months for holiday returns. 

Once the holidays are over, your top priority should be customers who are unhappy with their purchases for one reason or another.

Did you know that approximately 30 percent of all online orders are returned? That’s quite a high number! This is the very reason why it’s so important to have a plan in place for after holiday returns.

Today we’re going to explain how to get you Craftrina Shop ready for after holiday returns

Preparing Your Shop with a Holiday Return Policy-Create or Revise your Craftrina Shop Return Policy

If you think that customers don’t review return policies, guess again. They will look, so make sure it’s easy to find.

It’s important to have well-written return policy that’s transparent to your customers. That way, customers know exactly what your return policy is before placing a purchase. Having a transparent return policy can even help boost holiday sales. We’ve listed below the sections you should include in your return policy.

Preparing Your Shop with a Holiday Return Policy-Transparent Return/Refund Time Periods

Make it clear how long customers have to request a refund.Also include how long they have to wait to be issued a refund once you’ve receive the return item(s).

Tip:

If your normal Craftrina shop return policy states that customers have 30 days from when they receive their order to request a refund, consider extending your return policy time period from 30 days to 90 days. That way, you don’t end up having customers trying to get their returns in right after the holiday season. Customers will also appreciate a flexible, longer return time.

Preparing Your Shop with a Holiday Return Policy-General Refund information

Clearly explain how customers will be refunded. Will full or partial credit be given? Make sure to include the method in which they will receive their refund (i.e.-store credit). If a restocking fee will be deducted, include that information in your return policy.

Dedicate a section specifically to products that can and can’t be returned.

You may even consider adding your different return policies to specific product pages.

Preparing Your Shop with a Holiday Return Policy-Free Return Shipping

Try to avoid a shipping return charge if possible.  To make your life easier and the customers,you could also include a pre-printed shipping label right in the box you ship customers for easy returns.

Preparing Your Shop with a Holiday Return Policy-Shop Contact Information

It’s inevitable that questions will arise. Make sure you provide clear contact information so customers can contact you easily and quickly.   

Preparing Your Shop with a Holiday Return Policy-International Shipping Returns

Shipping internationally can be very time consuming and expensive. There are also regulations that apply to you the seller. Decide how you will handle international returns and shipping. Here’s something to think about—Depending on the amount of the item, consider offering a full refund or replacing the item. It may be less expensive to replace or refund, then pay international shipping charges.

Preparing Your Shop with a Holiday Return Policy-Exchanges

Include information on whether or not you offer exchanges in addition to refunds.

Preparing Your Shop with a Holiday Return Policy-Proof of Purchase

Do you require customers to provide some kind of proof of purchase such as a picture of their packing slip, emailing their receipt, or some other method?

What is your policy for gift recipients who may or may not have a gift receipt? It may be a good idea to offer store credit instead of a full refund which can also help prevent potential fraudulent activity.

Preparing Your Shop with a Holiday Return Policy-Damaged goods

Will customers need to provide proof of damage? If so,explain the return process in detail (will they need to provide pictures of the damage or will they need to ship the damaged good back to you?) You also need to include how the replacement will be provided in this section of your return policy.

Preparing Your Shop with a Holiday Return Policy-Final Words

Following our post-holiday season tips will not only prepare you, it will also alleviate stress from the holidays.

If you found this article helpful, why not share it? If you have any questions or suggestions, please feel free to leave them in the comment section below. You can also contact us with questions or suggestions as well.

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