MobileHelp is one of the more popular Medical Alert companies in the country for seniors looking to live independently. What makes Mobilehelp distinct however, is reliable technology (used by many of its competitors), excellent response times, free GPS live tracking (very uncommon), customer friendly service, easy set-up of the hardware and transparent contracts.
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MobileHelp is ideal for those with a disability or medical condition that can erupt at any time, such as a seizure, blackout, fall, stroke or heart attack. You can give them access to your medical information and who you would like to be contacted in the event of a medical emergency.
MobileHelp comes with a wide range of solutions for seniors looking to live independently including cellular based systems (if you don't have a landline), mobile based system if you're on the go, fall detection and GPS so you can be found no matter where you are.
Visit MobileHelp
Click to call: (800) 920-1745
MobileHelp Review Highlights
- Great selection of systems and features
- Excellent outsourced monitoring centre based in the United States
- No price increases
- No long term contracts
Pros
- Live GPS tracking, so caregivers know where you are at all times (no extra cost)
- Comes with optional medication reminders
- MobileHelp Classic is cellular based in-home protection, so no landline needed
- MobileHelp Duo, for in-home or on the go protection
- Fast call centre response times, in the event emergency centre is contacted
- Extra family members covered for free
- Equipment is free
- Free lockbox
Cons
- The mobile device is not waterproof or shower proof.
- The battery on the mobile device only lasts 1 day, making it mandatory to recharge it every day.
- Lost or damaged equipment incurs a fee
Monitoring Services
MobileHelp provides emergency monitoring services through a partnership with Rapid Response.
Rapid Response provides monitoring services to multiple medical alert companies, not just MobileHelp. They've been doing it for over 25 years. They have two redundant, state of the art facilities in Syracuse NY and Corona CA.
All of Rapid Response's emergency response operators are certified by the Security Industry Association and undergo in-depth pre-screening and a 6 week rigorous training program. Perhaps most importantly, Rapid Responses monitoring centers are all certified by UL Laboratories.
Product Features
MobileHelp offers both at home and mobile options, depending on your needs. You can speak with one of their staff members to determine which of the products best suits your situation.
Unique features of the MobileHelp systems include cellular based technologies for in-home coverage (so no landline needed), in addition to mobile systems for protection outside the home.
Aside from fall detection and we really like that MobileHelp allows family members to track their loved ones online whenever they leave the home. This is great for seniors who wander, get lost or sometimes leave the home without notifying family members.
MobileHelp is also unique in that it some of its products allow medication alerts, which is great if you or your loved one need a reminder to ensure you take your medications on time.
Installation Process
Installation couldn't be any simpler. All you have to do is plug the device into the wall. Press the emergency button to test and activate the system. That's it. The landline based system will also have to be plugged into the wall.
The system will already come with emergency pendents on a lanyard or watch band. Simply press the button and you'll be connected to a trained staff member in the emergency monitoring center within seconds.
Contract & Fees
MobileHelp has several options for medical alert systems depending on your needs and preferences.
Low Cost Option: MobileHelp Classic
1. $29.95 per month with additional $5 off per month if you sign up for the annual plan
2. Cellular based, no landline needed, in-home only
3. Includes 2 free help buttons
Value Option: MobileHelp Duo
1. $41.95 per month with additional $6.15 off per month if you sign
up for the annual plan
2. Get a cellular unit for in the home (no landline needed) and a mobile unit for outside the home
3. Includes 2 free help buttons
Mobile Option: MobileHelp Solo
1. $37.95 per month with additional $5.50 off per month if you sign up for the annual plan
2. Mobile only, with GPS
3. Includes 2 free help buttons
All systems come with free shipping, free activation, free hardware and a 30 day money-back guarantee.
Conclusion
We like the MobileHelp in home systems, however we currently find the mobile system to have a few serious defficincies relative tot he competition. Specifically the fact that you can't wear the mobile unit in the shower makes it unavailable for one of the most dangerous places for a fall.
That said, the MobileHelp Duo is one of the few medical alert programs that offers a mobile unit for when you leave the home and a cellular unit for when you're in the home, which negates the problem of having the mobile only unit not being available in the shower.
MobileHelp is a very dependable company with excellent hardware for in-home protection. If you don't have a landline, and you want protection in your home, we'd definitely recommend the MobileHelp Duo without reservation.
Visit MobileHelp
Click to call: (800) 920-1745
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