Protecting yourself and your staff is essential for all employers
Most employers will ensure that their premises are safe for both employees and members of the public, but have you considered whether your Staff are prepared and capable of dealing with all eventualities and can handle difficult situations if they arise?
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If you or your staff deal directly with members of the public, you have a duty of care to ensure that they are able to manage any Conflict situations if they arise. With work-related violence on the increase, it is becoming more essential for employers to act and arm their employees with the skills they need to defuse conflict situations.
Knowledge is power
Training your staff on how to handle difficult situations will empower them to address situations head on and be able to defuse them before they have the chance to escalate into something bigger. Whether you work with the public on your premises, in public places or visit them at home these skills are essential in protecting your staff.
Learning how to effectively handle people will not only ensure that the situation is managed effectively and professionally but it will also help ensure the personal safety of your staff. They will learn about the laws that are in place to protect them and your business, how to reduce risk and create a safer working environment. Being able to pre-empt and reduce the risk of conflict is an essential tool in managing workplace safety. The next stage is being able to de-escalate the situation if a conflict arises through Conflict Resolution techniques and then be able to move on from the situation effectively and continue your work.
Value-added factors
By investing in conflict resolution training for your staff it will show that you value your employees and that you are committed to them and care about their wellbeing and personal safety.
It can also help with your company’s reputation when working with other companies if you promote that your staff are trained and are effective in handling conflict resolution. It shows your commitment to creating and maintaining a safe working environment as a responsible employer.
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