With Covid 19 online trading has seen a spike, and so has cases of fraud due to consumer negligence and ignorance.

With the continuation of Covid-19 lockdown, there is a huge surge in traffic for e-commerce and digital service Providers in our day-to-day lives.

Consumption of essential goods and services are in continuous demand and certainly due to Coronavirus the existing status of trade and service Provisions has shrunk the sphere and thus, e-commerce and digital service providers have occupied more space.

The reality is that Consumerism will continue and certainly, the traders/service providers will play as an opportunist. This also increases the risk of cybercrime.

If a consumer gets cheated by an unscrupulous trader/service provider, he/she must take shelter of the competent consumer court to safeguard himself and also to seek adequate compensation in lieu of any type of loss, harm, damage, personal injury, illness or death, mental agony or emotional distress caused.

The provisions of the Consumer Protection Act,1986 and Act, 2019 have empowered the competent Consumer Courts to deal with and safeguard the consumers from any kind of negligence, unfair/restrictive trade practice, defects, deficiency, misleading advertisement related to any product or service, spurious goods and services etc. dealt via online trading or digital service providers.

The provisions of the Consumer Protection Act are additional and not in derogation of the provisions of any other law from the time it is being enforced.

Stay safe during these times. For any support in the event of being cheated or being duped by a trader or a firm online, please log on to www.powertoconsumer.in for your complaint.