International IT Resources seeks a knowledgeable and motivated IT Helpdesk – Level 2 to join our growing Managed Services team. The primary focus of this role will be day-to-day systems administration and advanced troubleshooting of Microsoft and VMware Distributed Systems.as well as some project support as needed
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- Support Active Directory in a multi-site environment
- Administer Windows Server 2012/R2/2016/2019
- Administer Exchange 2010-2019 servers, Office 365
- Administer VMware environments, including Horizon View.
- Respond to post-project technical support calls that are escalated from Level 2 or Level 3 NOC center
- Solve problems related to installation, implementation, maintenance and operations of hardware and software and related infrastructure components
- Install, upgrade and remove server applications
- Perform direct follow-up with clients regarding remediation where appropriate
- Interface with other elements of the client support structure including tracking client issues, updating client tickets and ensuring closure
- Document all policies, procedures and standards around the build and continuing operation of servers and systems
This is a Contract position offering comprehensive benefits, a competitive salary, paid training and progressive bonuses. This is a work from home position with the potential for some international travel as needed from time to time.
Job Details
Posted Date: | 2021-07-19 |
Job Role: | Information Technology |
Company Industry: | IT Services |
Monthly Salary: | US $2,000 |
Preferred Candidate
Career Level: | Mid Career |