Small and medium businesses need affordable telecommunication systems. Small Business Phone systems are great options as they reduce expenses and enhance productivity as well.

Factors contributing to Reduced Cost

PBX phone systems function through an IP-based telephone network. All conversations are sent over the data network and this helps reduce telecommunication expenses in the following ways:

• No need to install expensive PBX equipment - No expensive PBX hardware needs to be installed at your small office. As these are hosted phone systems, they function directly from the service provider’s premise. All you need to make use of the service is a phone line and broadband connection.

• Additional phone lines not necessary - If you have to expand your business telecommunication network, you do not have to install additional phone lines. As the system functions through a web interface, numerous extensions can be maintained through a single phone line.

• Long distance calls at low rates – The small business phone system offers virtual local phone numbers in many places, making it seem that you are doing business in those places. Your already existing local numbers can be transferred to the PBX system. The system also offers toll free numbers, making it easy for customers to call your office.

Small Business Phone Systems for Enhanced Productivity

The small business PBX phone systems come with different call management features that assist a business in boosting productivity.

Auto Attendant – The auto attendant feature offers pre-programmed, professional sounding greetings to greet the callers. Interactive voice messages direct the callers to appropriate extensions.

Call Forwarding – Calls are forwarded to the right extensions without delay and without giving off busy signals; in case, extension phone lines are not available, the calls are forwarded to voice mail boxes where the callers can leave voice messages. Even if you are on the move, you can stay connected with your callers. The find me follow me feature forwards unattended calls made to your office to your cell numbers, home phones or other assigned personal numbers.

The unique features of the small business phone system makes your customers feel that they are interacting with a Fortune 500 company. This helps to attract more customers, retain existing customers and enhance productivity, while reducing costs.