“Customer service is just someone on the phone telling you to do it yourself.” – Erica Rhodes (comedian), Twitter

I Love Erica Rhodes. She is brilliant. I highly recommend watching one of her comedy specials, if you need a laugh today. Yesterday, after spending at least ten minutes banging on my keypad, trying desperately to not have to converse with a pointless robot, I finally got to a customer “service” person. At one point the customer service person at the other end of my phone literally said to me in a flat, disinterested voice, “with everything that you have going on with your bill” as if her own company had nothing to do with the graffiti art that is my cell phone statement every month. I honestly just started laughing, slightly maniacally, and she sounded confused but then started laughing along with me.

In all fairness, the other day, after opening up an oil soaked box from Bath & Bodyworks because whoever packed the box seemed to think that 2 inches of bubble wrap, total, was more than enough for 25 fragile glass fragrance bulbs, to be shipped in, all the way across the country (and this being the second time that I had experienced this fun-filled phenomenon in a row), I spoke to a Customer Service representative who was honestly, incredibly awesome. This CSR had probably started her career at Chick-Fil-A. (did you ever notice that everyone, at every company now says the Chick-Fil-A original line in a perky voice – “It’s my pleasure!”?!?) She was trained right. She had me diffused quicker than my stress-relief fragrance bulbs ever could. (on an aside, my family loves to watch me get all wound up and fiery, talking to customer service reps. I usually start out with, “Look I’m not being a “Karen” here . . . ” And then I hear snickers and whispers from my family, “But you kind of are . . . “) Seriously, this woman was so kind, so understanding, so good at listening and she went above and beyond, in order to rectify the situation. I honestly was stunned. I couldn’t believe that I was actually experiencing good, reasonable customer service. It had been so, so long since I had experienced excellent customer service. So, that’s when I asked to speak to her manager. I, of course, got her manager’s voicemail, but I left a long, enthusiastic, glowing review about my experience with this customer service person. My thought was, if I made the effort to let my unhappiness be known, I should also have the time and the decency to let my satisfaction be conveyed, as well.

Here are some of the more witty, relatable replies to Erica’s on-point tweet:

“Can I help you” has always been a funny opening line to me. -@CharlesScheer

Best ones are when you use a service’s website for guidance, but it makes no sense or is counterproductive. You get in touch with them and they send you the same link on the web chat or by email – @BotondHamori

Or transferring you back to the person who transferred your call to him/her. -@JPReisender

And then asking if you are satisfied with their help, and asking if there is anything else that they can help you with today …@nattybumpercar

If you’re lucky enough to get an actual Fking human! I almost always get Siri’s dropout cousin . . . . @BenekeBc

Are you passing on love or are you passing on pain? Heal your pain and pass on love.

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