FCMB Customer Care Phone Number WhatsApp Email Office Address Apply App Download

First City Monument Bank (FCMB), a subsidiary of Fcmb Group Plc and a holding company for financial services, is based in Lagos. Nine subsidiaries make up FCMB Group Plc’s three business divisions, which are commercial and retail banking, investment banking, and asset and wealth management. The Group’s total assets were worth $5 billion (NGN: 2 trillion) as of December 2020.

Corporate Address: Primrose Tower, 17A, Tinubu Street, Marina, Lagos

Head Office Phone Number: 012793030

Telephone: 01-2798800 , 07003290000.

Email: [email protected]

Whatsapp: (+234) 09099999814 or (+234) 09099999815

Twitter: https://twitter.com/MyFCMB

Instagram: https://www.instagram.com/myfcmb

Facebook: https://www.facebook.com/FCMBMyBank/

YouTube: https://www.youtube.com/user/fcmbplc

Additionally, you can go to our branches, ATMs, and agent locations.

FCMB Bank office address

The headquarters of Fcmb Bank are in Lagos, Nigeria, if you ever need to go there.

The office is specifically situated at 44 Marina, First City Plaza, Lagos Island, Lagos.

You may readily access FCMB Bank’s services wherever you are thanks to the bank’s numerous branches and ATM locations across the nation.

If you’re wondering where the nearest branch or ATM is, you can get a list of all of their locations on the bank’s website or mobile app.

You can now conduct some banking operations over the phone with the FCMB Contact Centre Interactive Voice Response (IVR) platform, eliminating the need to interact with a Contact Center Consultant.

To do any of the following transactions, merely phone 0700 329 0000 or 01-279 8800 and adhere to the audio prompt:

• Block debit cards (MasterCard and Verve)
• Reset Internet Banking password
• Reset FCMBMobile Plus login password
• Resolve dispute
• Increase limit on FCMBMobile Plus
• Enable transfer on Internet Banking
• Adjust limits on our Internet Banking (Personal)
• Switch easily between own account numbers without having to terminate the call
• Transfer funds within FCMB
• Airtime recharge to all major networks for self and 3rd party
• Account balance enquiry
• Account history enquiry (last five transactions)
• Telephone Banking PIN setup and change

Just dial 0700 329 0000 or 01-279 8800 and follow the voice instruction to enjoy our telephone self-service experience, don’t forget.

Send an email to [email protected] for additional details.

FCMB Bank History

City Securities Limited (CSL), the organization from which the bank was born, was founded in 1977 by Oloye Subomi Balogun, the Otunba Tunwashe of Ijebu, a Yoruba traditional aristocrat. In 1982, First City Merchant Bank was founded with funding provided by CSL. On April 20, 1982, it was established as a private limited liability company, and on August 11, 1983, it received a banking license. It was the first bank to open in Nigeria without assistance from the government or another country.

After becoming a universal bank in 2001, the bank’s name was changed from First City Merchant Bank to First City Monument Bank Limited. To assist its corporate finance operations, FCMB Capital Markets Limited was established as a new subsidiary. By introduction on December 21, 2004, FCMB was listed on the Nigerian Stock Exchange (NSE), changing its status from a private limited liability company to a public limited liability business on July 15, 2004.

A non-bank subsidiary called Credit Direct Limited was started in 2007.

The Central Bank of Nigeria (CBN) rule of 2010 led to the formation of FCMB Group Plc, which served as the financial holding company for FCMB’s direct subsidiaries.

In 2014, FCMB (UK) Limited, a division of First City Monument Bank Limited, received permission to conduct business in the UK. The Financial Conduct Authority and the Prudential Regulation Authority oversee its regulation.

FCMB Pensions Limited, formerly known as Legacy Pension Managers Limited, was bought by FCMB Group in November 2017. FCMB Pensions Limited purchased a 60% share in AIICO Pension Managers Limited in July 2021.

FCMB Bank Ownership

First City Monument Bank’s stock is traded under the ticker symbol FCMB on the Nigerian Stock Exchange, where it is listed. Following the merger with FinBank, the current detailed shareholding in the bank is not made available to the public.

The Bank

IFC, a part of the World Bank Group, announced a $70 million investment in FCMB in November 2010. Both First City Monument Bank (FCMB) and FinBank declared in the same month that FCMB had expressed interest in acquiring stock in and becoming a strategic investor in FinBank, another undercapitalized Nigerian commercial bank. Following regulatory permission, FCMB purchased 100% of Finbank’s shares in February 2012 and started integrating Finbank into its current business operations.

By 2017, FCMB had 220 branches, 4.3 million customers, including a British banking subsidiary. The bank’s clientele totaled around 8 million in 2021.

A nonprofit organization called Open Banking Nigeria, which promotes a uniform standard for open Application Programming Interface (API) within the Nigerian financial ecosystem, welcomed the bank as a member in October 2020.

At the Asian Banker Middle East and Africa Regional Awards in 2021, FCMB was voted the Best SME Bank in Africa and the Best SME Bank in Nigeria.

FCMB Bank Small- and medium-scale enterprises (SMEs)

The SME Advisory Service of FCMB offers market information, technical support, and intervention money to SMEs. The bank opened Hub One, a co-working space, in 2019 to provide internet connectivity to startups. To support businesses during the coronavirus epidemic, FCMB obtained a $50 million loan facility from the IFC in 2020. This will enable the bank to increase its SMEs loan portfolio. By 2021, it has given SMEs with insufficient collateral coverage or those who were just starting out loan guarantees worth over N23 billion.

The African Development Bank (AfDB) granted the FCMB a $50 million loan in 2021 to promote the manufacturing, healthcare, renewable energy, and agricultural sectors, with 30% of the money going to women-owned firms. Additionally, it got a $10 million loan from Oikocredit to support agricultural enterprises, particularly in underdeveloped regions affected by the COVID-19 pandemic.

Agriculture

In the agriculture sector, FCMB offers a number of programs to help with better access to funding, research, and workforce development. As of May 2021, the bank had collaborated with people, organizations, and other stakeholders to support 100,000 farmers in their efforts to enhance food production. These collaborations with smallholder and outgrower farmers with Babban Gona (Great Farm), which has expanded from 100 to over 20,000 farmers, are among them. a collaboration between Plantation Industries Limited, a company that transforms raw cocoa beans into cocoa liquor, cocoa butter, cocoa cake, and cocoa powder, and Psaltry International Limited, a company that manufactures and sells cassava products. The Tractor Owners and Hiring Facilities Association of Nigeria (TOHFAN), which provides tractors to farmers in Kaduna, also received N300 million from the bank.

Women-owned businesses

SheVentures, a program that enables women-owned or managed SMEs to access funding, training, mentoring, and networking, was introduced by FCMB in March 2019. Beneficiaries receive interest-free loans ranging from N500,000 to N5,000,000. The initiative has aided more than 15,000 women-owned SMEs since 2019.

Youth

In 2015, FCMB introduced Flexx, a banking product that supports young people in making wise financial decisions. Flexx Hubs are banks for students on several campuses in Nigeria, including the Lagos State Polytechnic (Lapsotech), the Lagos State University Teaching Hospital (MediLag), and others. In the Youth Entrepreneurship and Empowerment Program, the bank supported 1,000 National Youth Service Corps (NYSC) participants in 2018. In 2021, FCMB collaborated with WeForGood and the Slum Art Foundation to teach art and painting to 200 kids living in the Lagos slum of Ijora-Badia.

Renewable energy

Credit enhancement agreements totaling N20.9 billion were signed by FCMB in 2021 to assist renewable energy projects in Nigeria. As part of a World Bank/Rural Electrification Agency (REA) project, the bank has created a product for mini-grid developers.

How can I talk to FCMB customer care?

Just dial 0700 329 0000 or 01-279 8800 and follow the voice instruction to enjoy our telephone self-service experience, don’t forget. Send an email to [email protected] for additional details.

How can I chat with FCMB on WhatsApp?

Visit 07003290000, WhatsApp us at 09099999814-5, or email [email protected] for assistance.

Is FCMB Bank customer care available 24/7?

Yes, FCMB Bank offers round-the-clock client service.

Anytime you contact them via the customer service phone number or email address, a professional will be on hand to help.

What services can I get help with by contacting FCMB Bank customer care?

Contacting FCMB Bank customer service will allow you to receive assistance with a variety of services, such as opening an account, applying for a loan, receiving financial advice, using mobile banking, and more.

You can get help from the customer service team with any banking problems you may be having.

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