MoniePoint Customer Care Phone Number Whatsapp Email Contact Address Apply App Download

The Central Bank of Nigeria (CBN) oversees Moniepoint Microfinance Bank, which is the leading bank for small and medium-sized businesses in Nigeria. The CBN recognized Moniepoint MFB in 2022 as the nation’s most inclusive payment platform.

Since receiving its license in February 2022, Moniepoint MFB has provided banking, payment processing, loan access, and business management solutions to more than 1.5 million firms. Businesses using the moniepoint platform process roughly 8 trillion Naira each month with the use of these solutions.

Over 33 million individuals use their cards on Moniepoint MFB’s POS terminals each month, and we operate the country’s largest distribution network for financial services.

Our main office is in Oyo, and we have support facilities in 33 states. Each business owner has a personal business relationship manager. This illustrates our dedication to supplying enterprises on the Moniepoint platform with all the assistance they require to expand their enterprise.

We introduced our Personal Banking solution in August 2023 to help the companies that use our products even more by banking their clients and workers. Individual users of this product can obtain trustworthy cards as well as bank accounts for money transfers and bill payments.

A group of seasoned bankers and technicians manage Moniepoint Microfinance Bank, striving to give platform users the most frictionless and safe experience possible.

MoniePoint Customer Care Phone Number

Through a variety of channels, including phone calls, emails, social media, and their website, MoniePoint offers customer support services.

Customers can access support services including FAQs, live chat, and email help by visiting the MoniePoint website or by using the MoniePoint mobile app. How to find and get in touch with MoniePoint agents is also explained on the MoniePoint website and mobile app.

Additionally, MoniePoint has official social media accounts on Facebook, Twitter, and Instagram. Customers can direct message MoniePoint on social media, and a representative will reply as soon as possible.

However, you can call MoniePoint customer service at +234 (0) 700 666 4377 or 01 888 9990 if that is your preferred method of communication.

Customers can call this number Monday through Friday between the hours of 8:00 am and 5:00 pm (GMT+1).

If you have any questions, grievances, or requests for support, you can call the customer service team at MoniePoint at this number.

MoniePoint Customer Care WhatsApp Number

I discovered from my investigation that MoniePoint does not currently offer a dedicated WhatsApp customer care line.

However, users can use the live chat feature on the MoniePoint website or mobile app to get in touch with customer service. Customers can contact with MoniePoint’s customer service representatives in real-time using the live chat option and receive assistance with any queries or problems they may have.

Customers can log in to their MoniePoint account on the mobile app or website and select the “Chat with Us” option to access the live chat feature.

Customers can type their questions or concerns in the chat box that will popup, and a customer care agent will react as soon as they can.

MoniePoint Customer Care Social Media Accounts

As an alternative, you can contact MoniePoint as a client by sending a direct message through their official social media pages on Facebook, Twitter, and Instagram. The following are links to their verified social media profiles:

Facebook- https://facebook.com/MoniePoint

Twitter- MoniePoint on Twitter

Instagram- MoniePoint on Instagram.

MoniePoint Customer Care Email Address

[email protected] is the email address for MoniePoint’s customer service.

You can easily contact the customer support staff at MoniePoint by email if you have any questions, concerns, or requests for assistance.

Send an email to this address if you have any questions or problems with your MoniePoint account or any of their services, and a customer support agent will get back to you as soon as they can.

For the support team at MoniePoint to be able to respond to your question or problem more successfully, be sure to include all relevant details.

MoniePoint Contact Address: MoniePoint Head Office Address

However, there is still another choice if you don’t want to employ any of those. You may go to their corporate headquarters.

The following address is the Moniepoint head office:

Ikeja’s 1, Balogun Street, off Awolowo Way

Nigerian state of Lagos.

Customers can come to this site to talk with a MoniePoint employee in person or to submit any tangible papers because it is where MoniePoint’s actual headquarters are located.

Please be aware that it is advisable to get in touch with MoniePoint’s customer support team through their website, mobile app, email, or social media channels in the event that you have any questions or problems with your MoniePoint account or services.

They will be able to give you the support you need and take care of your problem without requiring you to go to the main office.

Moniepoint Histrory

Tosin Eniolorunda and Felix Ike, who had met at Interswitch, created Moniepoint Inc. in 2015. Moniepoint Inc. was established as “TeamApt” to offer back-end services to Nigerian banks.

Moniepoint Inc. was granted a switching license in Nigeria in 2019. Moniepoint started providing commercial banking services to Nigerian retailers in 2022 after being granted a banking license by the Central Bank of Nigeria.

Moniepoint Awards

Moniepoint has been recognized by CB Insights as one of the most promising fintech businesses for 2022.At the 2022 International Financial Inclusion Conference, Moniepoint also took home the Financial Inclusion Award from the Central Bank of Nigeria.

The Financial Times ranked Moniepoint as the second-fastest growing firm in Africa in May 2023.

Moniepoint Fundraising

Moniepoint reported in February 2019 that it has raised $5.5 million in a Series A investment from Quantum Capital Partners.

Novastar Ventures, the round’s lead investor, revealed in July 2021 that Moniepoint had raised an undisclosed amount in a Series B funding round. The most recent investment was a $50 million pre-series C round headed by the US-based venture capital company QED investors.

Moniepoint Investment

Payday, a Nigerian NeoBank, received a $3 million startup investment from Moniepoint in March 2023.

Moniepoint Subsidiaries

• Moniepoint Microfinance Bank, Nigeria
• TeamApt Ltd

Benefit of Using Moniepoint POS: Why you should get a Moniepoint POS

90% of business owners select a Moniepoint Pos to power how their company accepts payments for a variety of reasons, not the least of which is that it is regarded for having the most reliable network in Nigeria.

Here are a handful of them:

Secure transactions that safeguard both you and your clients
a user-friendly operating system
When needed, instant dispute settlement is available.
suitable for all cards
an enduring battery
accepts credit cards and wire transfers

Rules to know before getting a Moniepoint POS

If you’re wondering how to get a Moniepoint POS machine, you should be aware that there are three rules you must follow before you can do so:

You don’t own a Moniepoint POS even though you paid for it. You don’t need to invest a lot of money to have a terminal for your business because Moniepoint leases you the POS.
The expansion of your business is important to Moniepoint. Therefore, we urge you to conduct at least N80,000 worth of transactions each day. If your POS is unable to achieve this goal, it will be viewed as underperforming and you run the danger of having it reassigned.

The proper use of a Moniepoint POS has advantages, too. We will pay you N10,000 if a Moniepoint is recovered and is in excellent shape.

Moniepoint POS Charges and Commission Structure

Withdrawals between N1 and N20,000 are charged a fixed fee of 0.5% of the transaction value by Moniepoint.
When a transaction exceeds N20,000, they impose a flat cost of N100.
For transfers, they charge a flat fee of N20.
Moniepoint offers up to #20 in cashback for withdrawals and #5 for transfers to BOs.
They charge 2% across all networks for airtime.
There are no fees associated with paying bills.

What is Moniepoint customer care line?

The customer service number for Moniepoint is 01 888 9990.

If you have any questions or grievances about Moniepoint’s services, phone this number.

How do I contact Moniepoint?

There are various ways to get in touch with Moniepoint, including:

Message me at [email protected].

Phone: 01 888 9990.

Social media: Moniepoint’s official Twitter, Facebook, and Instagram accounts allow you to send direct messages.

Why Do You Need a POS for Your Business?

Utilizing a POS terminal has many benefits, one of which is that it can help lower the risk of fraud.

Advanced security features on Moniepoint POS terminals include encrypted payment processing and the capacity to alert suspicious transactions. This might provide your consumers and your company peace of mind.

They not only make it simple and safe for you to accept payments from your clients, but they also provide proof of payment, which simplifies bookkeeping for your company.

Your clients will have the option to pay with their cards or make a transfer if they run out of cash by adding one to your company.

What Are The Requirement for a Moniepoint POS Machine

You must first have a Moniepoint business account in order to purchase a Moniepoint POS. To find out how to open one, click here.

It’s time to learn how to get a POS now that you have a Moniepoint Business account! You may effortlessly and stress-free accept card payments as well as transfers for your company with a Moniepoint POS.

How much does Moniepoint POS cost?

Depending on the one you select, Moniepoint POS prices change.

The classic MoniePoint POS, on the other hand, costs between N21,500 and N25,000.

Which bank owns Moniepoint POS?

Fintech business Moniepoint is independent of any banks. To offer its services, it collaborates with a number of Nigerian banks, such as Access Bank, Zenith Bank, and First Bank.

How to get Moniepoint POS Machine for your business

Let’s help you obtain your first POS now that you are aware of the rules.

to begin with;

To begin, sign into your business account and choose the company for whom you want a POS terminal.

Click the POS menu in the “Channels” section of the dashboard for your chosen business.

Request New POS can be accessed by clicking the POS menu.

The MP35P Smart POS terminal is the Moniepoint signature POS terminal. It is an easy-to-use terminal with a touch screen that anyone can use.

N21,500 will get you a Moniepoint terminal. The caution charge is N10,000, the logistics fee is N10,000, and the annual insurance premium is N1,500.

To proceed to the next step, select the MP35P.

Put the address where you want your Moniepoint POS shipped in here.

Once this is done, add a minimum of 21,500 yen to your business account for the POS Terminal to fulfill the request.

Your dedicated Relationship Manager from Moniepoint will be assigned to you right away.

The Relationship Manager will bring the POS terminal to you within 48 hours, instruct you on how to operate the terminal, and address any questions you may have. Click “Select RM” to see more information about them.

The post MoniePoint Customer Care Phone Number, Whatsapp, Email, Contact Address, Investment, Social Media, features, Review, Awards, History, Apply, App Download appeared first on ThemoneyMail.