State Bank of India deploys HCLSoftware tech to digitise customer communication

Partnership Announcement: State Bank of India (SBI) has entered a new five-year partnership deal with HCLSoftware, a subsidiary of Indian IT consultancy HCLTech, to digitize its customer communication channels.
Technology Deployment: Under the agreement, SBI will deploy HCL Unica, a marketing technology platform, to digitally transform its customer interaction framework and provide hyper-personalized communication across multiple marketing channels.
Objective: The platform will utilize SBI’s aggregated customer data along with AI technology and comprehensive campaign management tools to run digital marketing campaigns aimed at increasing customer engagement and relevance.
Expected Benefits: The partnership aims to help SBI promote its recent developments in its product suite and services. This includes partnerships with ACI Worldwide to scale payment rails and POS terminals, engagement in the Reserve Bank of India’s pilot of a wholesale digital rupee, and the replacement of its cash management product platform with Aurionpro’s iCashpro+ solution.
Significance: SBI, being the largest bank in India, seeks to enhance its digital marketing capabilities to stay competitive in the evolving financial landscape and provide better services to its customers.

Share the post