Technology has been a profound catalyst in the process of comprehensive development – whether it be an industry or even a country.
Companies across the world are leveraging novel technologies to deliver optimum results, solutions, and services to their end-users and customers. However, there are those companies that bring about revolutions within industries through their innovation and technological expertise. And we at Insights Success bring to you a prominent player among such companies – Trigent Software.
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Founded in 1995 and headquartered in Southborough, Massachusetts, Trigent Software is a global technology services company with a proven record of helping clients “overcome limits” of time, technology, and budgets in their business.
With 25 years of experience, deep domain knowledge, and technology expertise, we deliver transformational solutions to ISVs, enterprises, and SMBs across industries like financial services, retail, eCommerce, manufacturing, healthcare, transport and logistics, real estate, and education.
“Trigent aims to leverage new-age technology to help business ecosystems to navigate to the next normal.”
The company offers end-to-end services from consulting to design, development, and managed services across Infrastructure, Cloud, Mobility, BI, Analytics, Product Engineering, QA and Testing, IoT, Big Data, and Artificial Intelligence.
Having developed and deployed more than 600 custom applications in record time to businesses of all sizes, Trigent offers the scale, size, and scope for businesses to realize their objectives.
In the following interview, Chuck Rehberg, the Chief Technology Officer at Trident Software enlightens us on the current landscape of the tech services industry and how his company has gained a foothold within the market.
Below are the highlights of the interview:
Brief our readers on the prominent solutions that Trigent offers?
In its 25 years of value creation for clients, Trigent has enabled organizations to embrace their digital future by optimizing, modernizing, and transforming their business and IT environment. It has positioned itself as the go-to technology partner with an emphasis on application development, BI & analytics, cloud, infrastructure, mobility, product engineering, and QA & testing. Harnessing disruptive tech like Artificial Intelligence (AI), Machine Learning (ML), automation, IoT, DevOps, Blockchain, Big Data among others Trigent has been at the forefront of leading businesses into the future.
No matter in which stage of the digital transformation journey an organization is, Trigent can help catapult them to the next orbit, leveraging new-age customer engagement models and Agile/Scrum as its primary development methodology. It empowers businesses with datadriven insights to make better decisions faster.
How is Trigent positioned differently from its competitors? What are the benefits that your clients take advantage of?
Trigent is an established company with robust systems & processes, yet agile like a startup
Future-fit solutions – focused on customer experience
For a global fashion major, we developed a first-of-its-kind product that enabled consumers to design the fit of their shoes using images from their mobile cameras. The exciting project involved innovations using AI-ML, native Cloud applications and an Augmented Reality Mobile app. This became even more relevant in the new normal of contactless interactions.
Benefit from patented technologies
Our patented “Fast Rules Selection Engine” (FRSE) is the world’s fastest and most scalable rules engine. The engine, currently deployed for Navistar International Corporation, harnesses semantic-based, natural language processing technologies for real-time event processing and situational analysis and solution recommendation. Our IP, patents, and frameworks combined with our experience-led expertise provides our clients with a unique business advantage.
Culture of Responsibility
We think of ourselves as the technology partners to our clients and go beyond the call of agreements to delight them. Our flexible & modular delivery models based on customer needs give clients a wider choice to choose from. This encourages our teams to think on their feet and continuously explore ways to improve our services.
Technology-independent service provider
As a technology-independent services provider with strong expertise across diverse practice areas and industries, we can help you adopt a strategy that works for your business. This enables us to explore all options without prejudice and recommend a strategy that is tailored to client’s specific needs.
Without limiting our vision based on the client’s immediate needs, we go beyond and prepare them for the future road ahead.
Access to the leadership team
Every customer is important and has the same visibility and access to management. Program Managers with over 20 years of experience are allocated to projects, enabling faster planning, stakeholder alignment, and execution.
As business leader, what is your opinion on the impact of the current pandemic on the overall Indian business ecosystem? How has your organization managed to stay on top in these testing times?
The pandemic has accelerated the businesses transition into their digital future. The non-linear pace of change means that changes that were expected to arrive in future have crashed their way into the present.
The pandemic-induced uncertainty demands measures that go beyond short-term spot fixes. Solutions need to be reliable, scalable, be secure while being able to handle your specific business requirements. We need to explore solutions that are quick to deploy, flexible to suit diverse needs and be scaled as and when needed.
In tune with our philosophy of overcoming limits, we introduced pandemic-specific tech solutions that helped businesses overcome COVID-caused limits.
Trigent introduced a slew of tech solutions to tackle COVID-19 Disruption
- Support WFH Users with Remote Service Desk
- Seamless Access with Cloud Migrations
- Secure Access with Virtual Desktop as-a Service (VDaaS)
- Exercise Control via Virtual Command Center (VCC)
- Enhance Capability of E-Commerce & Mobility
- Virtual Workforce On Demand
Where do you envision your organization to be in the long run and what are your future goals?
Our philosophy of ‘overcoming limits’ continues to inform our future goals.
We envision our organization as a go-to technology services partner that prepares businesses for the future. We are looking to continue enabling businesses to change the way they work in tune with the market trends and company objectives.
Technology has proved to be the enabling force for businesses to overcome COVID-induced challenges. Trigent aims to leverage new-age technology to help business ecosystems to navigate to the next normal. We are committed to improve upon our strength in disruptive technologies like AI, ML, blockchain, IoT, predictive analytics, cognitive solutions and many more.
We have helped businesses respond to the pandemic and are already helping many to reset their strategy. In near future, our focus is to enable them to recover and become resilient in face of future challenges.
Exhibiting Business Excellence
“Trigent’s quality coding nearly eliminates crashes, helping boost customer retention to an all-time high. Their managers adhere to strict guidelines to ensure top-notch deliverables and ease logistical concerns. They’re adaptable, seamlessly integrating new developers or features as requested.” – WheresTheBus
“The new application has drastically reduced production time from several days to 2 or 3 hours. Trigent developed a stable platform that has increased efficiency across a variety of daily operations. The team is open, transparent, and engaged when making improvements.” – NEPC
“Efficiency improved 40% in one photo-based app since Trigent was first engaged. Their team keeps the project moving through constant communication, providing critical status updates throughout the engagement. They accept constructive input well, but also bring creative ideas of their own to the table at a reasonable value.” – KimcoRealty
About the Leader
With over three decades of experience in leading-edge technologies, Chuck Rehberg, the CTO at Trigent, holds patents in AI and natural language processing technologies, which power a new gen of semantic-based solutions.
His patented “Fast Rules Selection Engine” (FRSE), the world’s fastest and most scalable rules engine is ideal for real-time event processing, situational analysis and solution recommendation, logical big data reduction and scalable natural language processing. The engine is currently deployed at Navistar International Corporation and at a Public Infrastructure Construction manufacturer. In addition, a Payer Claims Assistant is being developed to proactively reduce insurance claim denials.
His current focus is in applying 3rd Wave AI technologies to build Digital Twins, make real-time predictions, provide real-time recommendations in rapidly evolving situations, find semantically relevant content and more. His patent portfolio unlocks key realworld capabilities in Pharma, Healthcare, Manufacturing and Retail. He believes in extracting and applying knowledge to support our customers’ business critical initiatives.
Chuck has developed several technologies (held as trade secrets) that enabled businesses to improve productivity, cost-efficiency, reliability, performance, and delivery times. On the business side, he led due diligence for mergers and acquisitions, and subsequent synergy maximization.
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