At Nordic Balance, we have been consistently monitoring the UK government guidelines regarding COVID-19.

Keeping our staff and clients safe has always been our top priority. So, we have been responsive and adaptive to all current health and safety guidelines as they have been published.

To keep you informed about the health and safety measures that we are taking, we wanted to provide you with an update on the COVID-19 policies across our sites in Abbeville Road, Wimbledon Village and St James’s.

The use of face masks during therapy appointments at all clinics

Why do we still wear facemasks?

Some of our clients have been asking us why, even though it is no longer a legal requirement in the UK, this is still a rule that we enforce.

Due to the nature of our therapy services, our team members operate in close contact with our patients. What’s more, on a typical day, we will see a high number of patients, often in a confined environment.

On top of that, despite recommendations that have been issued to the public, the guidance from our governing bodies and insurance providers remains unchanged.

Acting on this guidance, we have decided that therapists must continue to wear facemasks and that patients will be encouraged to wear them unless medically exempt.

We know that it is the best way to ensure everyone’s safety.

We understand that life has moved on for many, and we realise that it is easy to leave home and forget to bring a face mask. If that’s the case, then simply speak to a member of our team – we would be more than happy to provide you with a single-use facemask for use during your visit to our clinic.

Face masks in St James’s Gym

Since they are working in close contact with clients, our Personal Trainers will continue to wear Face Masks throughout the day, including during their training sessions.

However, this is not a requirement for our clients, and you will not have to wear a face mask during your training.

As with all of our services across all Nordic Balance sites, regular, thorough cleaning is being conducted, and hand sanitisation stations will remain in place for the foreseeable.

Our commitment to the highest health and safety standards

In addition to our continued use of face masks, we continue to practice regular hand washing and thoroughly wipe down rooms and equipment after every treatment session.

We want to make sure that our clients and team alike feel completely at ease during their time with us. As a result, we are committed to adhering to the highest health and safety standards.

Please remember that if you are currently experiencing any of the COVID-19 symptoms listed by Public Health England, please do not visit our sites. Instead, let us know that you will not be able to attend your session in advance, and our team will work with you to reschedule your appointment.

Thank you for working with us during this challenging period; we sincerely appreciate your support.

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