In the majority of cases, a client’s sole direct human interaction with a corporation is with its customer care department. And in the majority of cases, the consumer is dissatisfied with something and needs assistance. As a consequence, no matter whether you operate a Fortune 100 firm or are establishing a new small business, you must have excellent customer service representatives on your staff.

With more competition and choice, clients and prospects will only be loyal to a firm if it provides compelling reasons.

Continue reading 12 Low-Cost Ways to Improve Customer Care at StartUp Mindset.