Intelligent robots and processes are starting to take over our offices, replacing more and more Human Office Workers.

In the new BTOES Research Report about the state of Operational Excellence [1] it becomes clear: Intelligent robots and processes are starting to take over our offices and replace more and more human office workers. The number one technology solution organizations plan to invest in is Robotic Process Automation (RPA) and Artificial Intelligence (AI). But what does that mean? Do robots really take over the control of our operations?