PowerSchool Associate Technical Support Engineer Job Vacancy 2023 At Bangalore Location For Candidates Who Have Completed Education In BE/ B.Tech Branches Are Eligible To Apply.
PowerSchool Associate Technical Support Engineer Job Vacancy 2023 At Bangalore
Job Description
- Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
- Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
- Logs and tracks calls using problem management database and maintains history records and related problem documentation
- Prepares standard statistical reports, such as help desk incident reports
- Consults with programmers to explain software errors or to recommend changes to programs
- May test software and hardware to evaluate ease of use and whether product will aid user in performing work
- All other duties as assigned
Job Requirements
- 0-2 years’ prior experience in a technical support role
- Proficient in Microsoft Office suite
- Salesforce experience preferred
- Prior CRM experience preferred
- Strong attention to detail and time management
- Strong oral and written communication skills
- Strong customer service and conflict resolution skills
- Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
- Associate’s degree or equivalent work experience
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How To Apply For PowerSchool Associate Technical Support Engineer Job Vacancy 2023
- Step 1 : Eligible candidates apply this drive online by below link
- Step 2 : Complete Application Form and Submit Your Resume Along With Cover Letter
- Step 3 : After Completing Above 2 Steps You Get Interview Call Letter and Crack The Interview
Note : Apply The Job Before Link Expires.
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