British Council Freshers Recruitment 2023 For Graduate Trainee At Noida Location For Candidates Who Have Completed Education In BE/ B.Tech/ B.Sc Branches Are Eligible To Apply. 

British Council Freshers Recruitment 2023 For Graduate Trainee

Job Description

• Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
• Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
• Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
• Navigate meticulously to research on required information using available resources/applications.
• Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
• Responsible for handling critical incidents.
• Ensure adherence to individual/ team’s KPIs.
• Update required tools (CRM etc.) to record every customer interaction promptly.

Information Security

• Ensure and aware of the information security policies and comply with them
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Send account opening requests effectively
• Disable accounts immediately for leavers and Absconders /on long leaves
• Provide security awareness and education to team
• Manage Records to ensure compliance to Freedom of information act
• Ensure incidents assigned to their Service Line are closed within SLAs

Job Requirements

• Role specific knowledge and experience
• Basic Understanding Service Desk Operations,
• Proficient in relevant computer applications( MS Office)
• Knowledge of customer service principles and practices
• Basic Understanding Service Desk Operations
• Enthusiastic and keen to learn
• Knowledge of customer service principles and practices
• Good people and interpersonal skills
• Good communication skills

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How To Apply For British Council Freshers Recruitment 2023

• Step 1 : Eligible candidates apply this drive online by below link
• Step 2 : Complete Application Form and Submit Your Resume Along With Cover Letter
• Step 3 : After Completing Above 2 Steps You Get Interview Call Letter and Crack The Interview

Note : Apply The Job Before Link Expires.

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