Generally, everything that has to do with Attention to customers, or service are the areas less covered by this type of traditional Structure; and it is in those areas where greater stress is generated among partners, due to the lack of support or improper infrastructure design processes for care; and therefore an additional commitment of working hours. This creates a large area of stress, and organizations instead of focusing to improve processes or reorganize structures so that these processes are addressed correctly decide to continue with activities that help to motivate your employees. Not to attack the cause root, by what the origin or the cause of stress do not disappear and at the time, when sparklers have been primed, it reappears. The shares reversed to motivate contributors that are in these conditions face representing attack the fever with aspirin without taking antibiotics to attack what causes the fever itself. I.e., they attack lack of happiness or satisfaction instead of addressing what causes the same dissatisfaction; It is the dedication of additional time to the normal schedule. The company Smart suggests a structure design really focused on the client, which seeks that all processes, should be covered to 100 percent without leaving gaps or grey areas. Michael Antonov: the source for more info. The approach is radical to change the emphasis of attention to structure (i.e.

addressing the heads) changing towards customers. The consequences to reorganize companies are obvious, because it eliminates all kinds of complaints from customers that there is a real follow-up throughout the process. The most striking is the Elimination of stress among employees serving customers. Feel comforted by a structure aiming to eliminate any gap or abstention as what attention to customers is concerned, and in this, it is targeted more by having a process covered and taken care of from start to finish; and that ensures that it is designed to the actual capacity of attention, within their work schedule.