What is Salesforce Community Cloud?
Features of Salesforce Community Cloud
Salesforce Community Cloud serves as a platform connecting customers, partners & employees to apps, websites, information, and experts that they require. Below are the key benefits of Salesforce Community Cloud:
- Build Community: You can use Salesforce Community Cloud to build a customized platform that suits your community needs and mirrors your brand voice.
– It infuses data from different systems of partners & employees so that they can easily share files & leads, and the customers can escalate support cases.
– You can customize the platform to create user-friendly environments with interactive brand extensions and enable personalization through automated suggestions for connections to groups, experts & content. - Connect with Customers: Create a rich & spontaneous self-service platform for your customers and manage leads efficiently using the Salesforce Community Cloud. Here’s how it helps customers:
– It integrates with the Einstein tool to provide customers access to FAQs, articles & community knowledge base.
– Einstein also allows customers to escalate cases with the community.
– It helps manage & identify leads assigning customizable badges to each profile.
– It integrates with your eCommerce platform to provide customers a social, branded & mobile shopping environment. - Accelerate Partner Sales: Stay connected with sales partners, resellers & distributors, and accelerate your sales by many folds. Here’s how the Community Cloud helps:
– It integrates with third-party solutions to centralize your pricing, inventory & other product information. It automates sharing leads, contracts & records with your sales partners & eliminates disputes with deal registration.
– It facilitates smooth communication between partners & product experts and limits their access to internal business information by allowing you to manage permissions.
– It tracks the performances of partners & distributors & allows sharing custom dashboards & reports with partners to align them with key goals. - Boost Employee Productivity: Build internal communities customized to suit your brand, and boost the engagement & productivity of your employees. Here’s how:
– It syncs all your devices & embeds all files with core business processes in an accessible & secure manner.
– It promotes smooth communication & sharing by allowing you to form groups based on teams, events, campaigns, projects, etc.
– It auto-generates topic pages for users by extracting information from groups, discussions & experts.
Are you facing troubles in communicating with your partners, employees & distributors? Do your employees or distributors have to wait for information? Has this started affecting your sales? Then Salesforce community cloud is what you need.
HIRE EXPERTS FOR SALESFORCE COMMUNITY CLOUD SETUP & MANAGEMENT
We understand that bringing in new technology can be a handful of work. But that should not stop you from improving your processes. In the long term, it can help you increase your business efficiency & profits. Hire Salesforce experts for your Community Cloud implementation & infrastructure management. From setup to customizing dashboard, managing permissions & optimizing its performance, our highly experienced professionals will take care of your every requirement. Click here to connect.
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