Samanage customers have weighed in and Samanage is ranked as a Leader on the Software Advice™ FrontRunners quadrant for help desk software…again! Within this top category, Samanage is one of the top three highest-rated solutions in the industry, offering the highest value and capability in the help desk software market.

This placement within the quadrant indicates best-in-class performance. Those within the leaders category are the strongest ranked products all-around. Leaders have both the highest value and capability in the market compared to other categories in the quadrant. In comparison, in other categories ratings may indicate that a product is highly valued but has fewer capabilities (Masters category), or ratings may indicate that a product has a strong set of capabilities but isn’t rated as highly on value (Pacesetters category).

The FrontRunners quadrant is powered by Gartner methodology and based primarily on user reviews across Gartner Digital Markets. To date, Samanage has received 245 reviews and averages a 4.5 out of 5 star-rating on Software Advice. More than 90 percent of reviewers said they would recommend Samanage! Reviewers assess help desk software based on ease of use, functionality, product quality, customer support, and value for money.

Customer feedback is important to Samanage. It is one of the best indicators of product performance and helps us continually improve and innovate. Thank you to the hundreds of reviewers who have taken time to rate our software!

To learn more, read the full press release.

FrontRunners scores and graphics are derived from individual end-user reviews based on their own experiences, vendor-supplied information and publicly available product information; they do not represent the views of Gartner or its affiliates.