As a contractor, whether you decide to purchase new or used Spray Polyurethane Foam (SPF) insulation equipment, it is essential to have the right training to be able to operate such complex machinery successfully.
At Intech Equipment & Supply, for example, our technical team provides ongoing support to our contractor customers to help enrich and expand their SPF equipment knowledge and skill-base. Much of this training and support takes place during the purchase process and beyond.
Whether you are partnering with a used Spray Foam Equipment distributor or purchasing new SPF equipment, training, certification, and quality education for both you and your team members are more critical than ever.
In fact, the minute you walk onto an SPF job site, you must be prepared to take responsibility regarding all aspects related to your SPF job. With spray foam, contractors use chemicals to mix and create the product on the job site. If you are the supervisor of an SPF business, the liability of processing the chemicals correctly, along with taking proper installation and safety measures, falls on you.
With this aspect top of mind, supporting your team of installers with the proper spray foam training in safety and handling are key to running a successful operation.
Used Spray Foam Equipment Training: Are You Receiving the Best Possible Service?
As an SPF contractor, getting yourself and your employees trained, certified, and educated about the world of spray foam is an important responsibility. It is more than compliance at stake; there are many advantages for you, your business, and your customers that come along with quality support and training.
If you are an SPF professional contractor, here are some considerations when determining if you are getting the best customer service from your current new or used spray foam equipment supplier:
Do they offer same-day or next-day customer service?
Sure, many new and used spray foam equipment providers sell parts, but the truth is that they do not necessarily have the expert knowledge and service to back up their sales pitch.
At Intech Equipment & Supply, we deliver same-day and next-day service, along with troubleshooting steps, either in person or via phone, across three U.S. time zones.
With our easily accessible team of technicians, there is no red tape to push through. We can efficiently walk you through a repair over the phone the same day. Also, should your equipment issue require in-person assistance, we send technicians out to your location within one day.
Does your equipment provider offer a collaborative approach to support and training?
Customer loyalty and longevity for new and used spray foam equipment suppliers is about more than just good rapport with contractors. At Intech Equipment & Supply, we recently introduced a new intra-communication technology system in the form of a real-time team messaging mobile app for our team members to utilize when taking calls.
With this new app, we are taking our company’s “team communication” solutions for customers to the next level. The technology enables our technicians to provide the type of personal, prompt, responsive levels of service required to keep our customers for life.
How does it work? Say a team member requires input or advice on a specific part that a customer may need to purchase for his or her used spray rig. The mobile app allows our techs to request help or feedback from the entire team simultaneously. Consequently, our team helps each other with ideas, feedback, and encouragement, all in real-time.
Does your new or used spray foam equipment distributor boast a nationwide footprint?
Perhaps you are an SPF professional desperately in need of a specific part after 5 p.m. EST. At Intech Equipment & Supply, a West Coast agent can ship that part via FedEx, with a goal of delivery by 10:30 a.m. EST the very next day.
With locations spread out across the U.S., we can easily deliver parts anywhere in the country by the next day.
Some Final Thoughts
The fact that Intech Equipment & Supply has been in business for more than 20 years gives our customers peace of mind that our dependable, forward-thinking company will be around when you need us the most.
We believe there is a lot more to the new and used spray foam and buying process. We always make it a point to support our customers from before they even make their very first purchase and beyond.
If you are looking for technical support to help you understand SPF equipment knowledge and skill-base, call the technical team at Intech Equipment & Supply or browse our online store. With locations across the U.S., we are available when you need us most. Contact us today!