I was just getting ready to leave my office and a phone came in. There was a second where I thought “Let the answering service get it” but as always when your running a business it’s the little things like answering that last call that make a difference. This answer made a difference.
The call came from the Niagara County Clerks office and Courthouse in Lockport NY. Apparently, they were dealing with a case of Bed Bugs all through the office area and they had recorded Bed Bug Bites in 6 different locations throughout the office. The staff was frustrated to the point where they were considering not coming into to work. They were concerned about how to avoid getting these infestations in their homes and the list goes on. Kathy who oversaw this issue and figuring out the resolve. Needless to say she was at her wits end. She had heard so many different stories from all the companies she had been speaking with. Luckily, we were the last call.
The first part of the call was to settle her down. It always seems that anyone that calls after doing some research is an easier discussion just based on their knowledge and the ability to help them work out all the crazy information they have been ingesting. Here’s a short version of how we solved Niagara County Clerks offices bed bug infestation.
Step 1: Relax and formulate a plan.
Step 2: Issue a Memo to the staff on how to avoid taking bed bugs back to their homes. I directed her to our information article which gave her a good basis for drafting and sending via email that night.
Step 3: Start the Process of Laundry. We have a highly indexed article on how to prepare your laundry for a bed bug. This discusses the issues specifically with the preparation.
Step 4: She had to break down the human resources issues with bed bug bites. Of course, people are afraid of disease and often claim they have been bitten but it’s hard to decipher and breakdown these issues individually. She was dealing with a large staff. We discussed how to determine bed bug bites.
Step 5: Develop a plan. We started the process of how many rooms we were going to treat and how we were going to handle each office. We decided on treating the infested areas 3 times over 6 months and we warranties the service.
Step 6: We warranties the treatment for 1 year and we also made sure no one got took these hitchers into their house.
Niagara County is notorious for bed bugs. Specifically, Niagara Falls as the hub for tourism can bring these guys from all over the world. They work their way into the communities and our homes. Once we get a call for bed bug bites or infestation the first process is to break down the issue, assure the client hey can be resolved and that the preparation for bed bugs is 50% of our success. Luckily we had a great client and great success.
If you discover bed bugs in your home, contact Enviro Pest Control for immediate relief. Our certified team is educated in the most advanced bed bug protocols and equipped with the state-of-the-art resources necessary for complete eradication of these pests.
Call Today! (855) GET-ENVIRO