Acing the corporate ladder is deemed to be an easy task, as far as call center industry is concerned. This sure is a myth because not only is it Difficult to make the cut for a managerial position, it is difficult to stay at one. If you are a Manager at an outsourced call center then you sure can understand the challenges. However, if you are aiming to be one then you should probably work on developing certain traits. Following are the major traits that can not only help a professional attain a managerial position but also be an inspiration for his subordinates:

• Firstly, you should make confidence an intrinsic part of your personality; any subordinate will feel irked to work under someone, who is confused and nervous. It is not that being nervous or confused is bad but you should know how to overcome such hurdles in order to succeed.
• However, being confident does not mean you need to be rude and unapproachable. Being humble and kind is the key to create a positive impression on your subordinates, which sure will help you in enhancing your team’s productivity.
• A lot of people think that losing your temper is fine when you are handling so much stress as a manager; this sure is a wrong notion. Your team will follow you irrespective of your behavior but by treating them badly you will end up with a negative environment and declined motivation at the workplace, which surely affects the productivity.
• Being a communicator and listener is quite essential to be a good manager; especially in organizations like call centers. You should know when to listen carefully and how to communicate your ideas and thoughts.
• Lastly, a manager should be swift and knowledgeable; he should know how to troubleshoot and handle a variety of issues that surface in a typical call center environment.

These are just a few traits that should be a part of a call center manager’s personality but if an individual develops them, he sure can attain the position and recognition he aims for.