A bad Manager can compel a good work resource to leave the organization and can deteriorate motivation at the workplace. Some people believe that being at a managerial position is all about bashing subordinates and putting pressure on them. This actually isn’t a great idea and any individual who follows it will most probably not survive in the industry for long. Anyone, who wants to be an inspiring manager needs to understand that subordinates look up to him and he is a source of motivation. A manager is the one, who is expected to lead and set up an example for his subordinates to follow.

Being a manager in a contact center is far more challenging than being one in any other corporate space. The frantic work environment of call centers makes it difficult for managers to accomplish the tasks assigned to their respective teams. Another challenge that contact center managers face is that they have big teams. An individual, who is working as a manager in a call center may have to handle a team of multiple members and even multiple teams at a time. If you are a manager in this domain then you can surely understand the associated challenges. To face the challenges of managing teams in a contact center, here are few leadership tips that you should certainly follow:

• Firstly, you should create a good rapport with your subordinates and try to appear approachable. This will make your juniors feel free to contact you for resolving various issues related to work.
• Apart from this, be cognizant of team interactions and observe your teammates. This will help you in recognizing issues and individuals responsible for any kind of negativity at the workplace. However, it is suggested to stay at bay from gossips and bootlickers, as they may deteriorate your image amongst subordinates.
• Being a team player can be an asset for managers working in organizations like a retail call center, as this can help them lead by example. Communicate with your team members and try to never delay meetings; your availability matters a lot to your team and by delaying meetings, you will end up slashing down the productivity of your subordinates.
• Lastly, you should constantly work in order to modify and improve the current practices at workplace. Some minor and major changes can immensely help you and your subordinates achieve targets and contribute towards the growth and development of the organization.

These are just a few of tips for managers but by following them you sure can see your efforts bear fruits and will achieve success in your endeavors at the workplace.