5 Ways Using the Virtual Receptionist Service with a Telephone Answering Service Can Help Your Business

If you’re a Small Business owner and you need somebody to answer the phone, there’s a good chance you don’t want to pay a full-time employee. That’s why smart small business owners use a virtual receptionist service instead.

While Virtual Receptionists might be helpful, you’d be surprised how little most business owners really know about them. Use this guide to learn some less commonly known facts about your average virtual receptionist.

1. Virtual Receptionists Receive Training

Believe it or not, many small business owners think that virtual receptionists just answer the phone. Over time, maybe they’ll improve at their job and develop some customer service skills. The truth is that any Virtual Receptionist Service worth its salt trains its employees in a variety of ways before they answer even a single call.

2. They Can Make Sales

Many virtual receptionists are trained to make sales for you. If you’re selling a product, that can equate to a huge amount of money in your pocket. You don’t want callers leaving a message when you’re selling a product. You need them to buy when they’re ready; otherwise they may just pass on your product in the end.

3. They Can Make Appointments

Virtual receptionists do answer the phone for you, but they also provide one great service almost every business owner needs: They make appointments for you based on your schedule. While you don’t have to use this service, many business owners find it essential and invaluable for booking client meetings with prospective customers.

4. They’re Customer Problem Pros

Nobody likes dealing with a customer that feels like they’ve been wronged. If you handle the situation the wrong way though you might end up losing a valued customer for good. Use a virtual receptionist service that trains employees on how to deal with irritated customers.

5. They Offer Plans for Any Budget

If you’re like most small business owners, you don’t have an unlimited budget. That doesn’t mean you can’t afford to hire a virtual receptionist. Most services that offer virtual receptionists will work with your budget to help you find a beneficial service plan. Maybe you need service at night most, or maybe you don’t need that at all.

Whatever your needs, a qualified service can help for a fraction of the cost of hiring a full-time office receptionist.