Call center is till know for its calling profile. Thanks to the attractive payouts, they have been the top choice of youngsters and individuals who are talented and have proficiency in English language. May be that is a reason why call center India are so much popular given so many English literates and IT graduates. However, we would like to tell you many other options in-stored in call center other than calling profiles.
Usually call center workers who are into calling profile both inbound and outbound are called agents. Call center is like any other organization where the strata of working is as same as any other organization.
Some of other job profile may include:
1) Marketing
2) Administrative
3) HR
4) Soft Skills Trainer
5) Physical Trainer (Physical training helps agents to calm down and wards off stress)
6) Quality Assurance Team
7) IT Department
8) Accounts and Finance
9) Logistics
10) Food and Housekeeping Vendors / Electricians/ Transports/ Custom officers
Calling agents of inbound process and outbound call center have different profiles and job description. Both types of the agents, though report to supervisors or T.L . Every processes has manager or leaders over them to regulate the work. Every call and process is monitored by CCTVs and software to assure the adherence to guidelines and maintain the quality. The management of call centers take full care of the health and other benefits like P.F., medical claims, work- offs and complimentary benefits etc.
What are the must haves to apply with call centers:
1) Good Computer Skills
2) English Proficiency
3) Dedicated and Quality Oriented
4) Performance Driven
5) Calm and Patient
6) Good Communication Skills
7) Willing to handle grueling work schedules
8) Able to take work pressure positively
This post first appeared on Outbound Call Centers In India | Call Centers India, please read the originial post: here
