If there’s one thing that all businesses are reliant on in the modern age, it’s technology. If there’s another thing, it’s technology. Therefore, it stands to reason that to offer your customers and clients the best possible service and care, you should have a fantastic communications setup in place. But how do you know if you’re making the most of your comms?
The fact is, poor communications hardware and poor planning can really help to drive down the effectiveness of your business, and the amount of revenue you take on. If you’re unable to help even 25% of the people who could be calling through to you, you’re going to lose out on a serious chunk of your customer base potential.
Not only that, but a poor or outdated communications setup reflects badly on you in the long run. Consider how frustrating it can be to struggle getting in touch with customer services or technical; support teams for an issue you’re really tangled up with. We’ve all experienced it.
With that in mind – why not consider a complete Telecoms audit?
What is a Telecoms Audit?
As the name suggests, a telecoms audit is a thorough inspection of your communications services and setup.
It’s an audit of your current infrastructure and call handling abilities. For example, an auditor will examine how many agents you have available to make and take calls at any one time, as well as the hardware and connectivity they may be using.
Sometimes, it’s hard to see the wood for the trees. While it’s easy enough to assume that you are doing enough for your customers and any potential new connections, could you, in fact, be doing more for them? It’s completely possible.
Therefore, by signing up for a quick, simple telecoms audit with Planet Numbers, you’ll be able to ascertain if there are any areas in need of improvement, or if there are any interesting ways through which you can enhance the running of your comms.
Sometimes, it’s impossible to know if you need an upgrade at all unless you’re working on the outside – take it from us!
What Might an Audit Help Me Do?
A telecoms audit could help to find out whether or not you are up to date with the best tools to communicate with your customers and clients.
For example, many businesses are moving away from traditional PSTN telephony, which runs through copper wires and the old style telephone network, towards VoIP. This is a standard which runs completely through your internet data, meaning that there are fewer risks of calls disconnecting, and you are certainly going to benefit from clearer voice calls around the clock.
What’s more, you could benefit from moving your communications into the cloud. One thing that many businesses still do is revolve around outdated, clunky, and often expensive tech. This can include running your own telecoms tech, or even your own servers on-site. In the long run, this might end up being hugely costly for you.
What’s more, a telecoms audit will also take into account your call capacity, the hardware you are using, and call data from your daily conversations. Therefore, if there are ways through which we can help you become more efficient in terms of daily communications, you can be sure that we will find them for you. Simple!
What Are Some of the Benefits of a Telecoms Audit?
A huge benefit to having a telecoms audit lies in the fact that it’s a fresh pair of eyes, taking a look at how you’re operating, and finding new ways to help improve the speed and productivity of your company.
It’s not always easy to know what you need when you’re in the thick of running a business! Therefore, an auditor will help you see things a little clearly. An auditing report will break down areas where you might be taking a little too much time to handle communications and will even help you find ways to safely cut costs without causing any detriment.
What’s more, a full telecoms audit will help you to keep up to your rivals. Modern customers and consumers have modern demands. If you are not up to scratch with your competing companies, then there’s a risk you are going to fall far behind in the months and years to come.
Talented telecoms auditors such as those at Planet Numbers will look into what it is that you need to do to compete on a healthier basis. What could you be doing to really ‘wow’ your callers? What’s that killer move you need to make sooner rather than later, and how can we help you achieve that?
Ready to Make a Change?
Signing up for a telecoms audit might be a big step, but for many small to medium businesses – even bigger ones at that – it’s a necessary move to make sure you’re firing on all cylinders. If you feel that you could be quicker off the mark, or that you could be doing more to save money on daily communications, then it’s high time someone took a close look at the way you’re running things.
Planet Numbers offers experience and expertise to set up a reliable and friendly telecoms auditing service. We understand that all businesses’ needs are likely to differ in more than one way, which is why we take the time to get to know what you’re looking for in effective, efficient communications.
Want to make the leap to VoIP but aren’t sure how? Want to know more about what you can do to reach out to a new and receptive customer base? Now is the time to reach out to the team at Planet Numbers. Before you invest in any kind of equipment or sign yourself up for any new packages, let us take a quick look over your communications strategy and make solid, dependable recommendations which will save you time, money, and hassle in the long run.
What’s more, we’ll even help drive new customers and more revenue into your business, too!
