2018-12-03 14:00
Today’s customer is more tech-savvy and informed than he was even one year ago. Data is available at his fingertips. He, therefore, expects the best service support and there is no ex… Read More
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The Carecloud - Netlink | Business Intelligence Software Blog
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The CareCloud is Netlink’s cloud-based Business Intelligence and Analytics platform blended with integration and customization services – delivering all you need to make informed business decisions. Configured to specific business requirements, The Care Cloud is designed to be deployed with no CAPEX investment and minimal strain on IT staff.
2018-11-22 14:00
Converting data into visuals has been a part of humanity since early days—cavemen scrawled their stories on walls of caves and hunts. In fact, the earliest data table known to man was… Read More
2018-08-13 14:00
Companies globally are rethinking their CX as the gap between customer expectation of a service and the actual delivery of the service is growing wider by the hour. The 2018 Forrester&rsquo&helli…Read More
2018-08-09 14:00
We were recently at the world’s largest customer contact event, the Customer Contact Week (CCW) held in Las Vegas. We had a great time at the event and it provided us a great platform… Read More
2018-06-07 05:39
Organizations require business insights for informed decision-making across all business functions. Employee Training and Corporate Learning is no different. Training programs are vital to… Read More
2018-06-05 05:22
Organizations operating across verticals have experienced a data overload over the last few years and contact centers are no different. Also known as e-contact centers or customer interacti… Read More
2018-05-10 12:40
Data forms the foundation our workspace, and Business Intelligence provides users with the power to deal with data in a more systematic and effective way. With the right business insights… Read More
2018-05-07 12:36
Organizations need business insights for informed decision-making. Data-driven operational efficiencies and insights-driven strategic advantages create sustainability an… Read More
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