Companies globally are rethinking their CX as the gap between customer expectation of a service and the actual delivery of the service is growing wider by the hour. The 2018 Forrester&rsquo&helli…Read More
We were recently at the world’s largest customer contact event, the Customer Contact Week (CCW) held in Las Vegas. We had a great time at the event and it provided us a great platform… Read More
Organizations require business insights for informed decision-making across all business functions. Employee Training and Corporate Learning is no different. Training programs are vital to… Read More
Organizations operating across verticals have experienced a data overload over the last few years and contact centers are no different. Also known as e-contact centers or customer interacti… Read More
Data forms the foundation our workspace, and Business Intelligence provides users with the power to deal with data in a more systematic and effective way. With the right business insights… Read More
Organizations need business insights for informed decision-making. Data-driven operational efficiencies and insights-driven strategic advantages create sustainability an… Read More
Subscribe to The Carecloud - Netlink | Business Intelligence Software
Get updates delivered right to your inbox!