What are the best reasons for Filipinos being renowned call center agents?
- English is a natural language for many of them.
- They are known for being resilient and persevering with their goals in work.
- When one of the team is absent, available agents will take the calls for them.
- They get to enjoy the perks of working in the BPO industry.
- Filipino call center agents are known for being understanding of the difficulties posed by the job.
Filipino call center agents working in Philippine call center services—the other people aside from cashiers in convenience stores and jeepney drivers who can be seen anywhere, around the clock. A dayshift job can already be stressful on any given day; what more if the schedule is during the hours when a person is normally deep asleep?
Apparently, call center agents have a small capacity of getting tired.
However, this is not the reason why Filipino call center agents are known throughout the world. While it may be true that every individual is unique, these people all have some things in common that help them constantly perform at a high capacity.
So, what’s the secret? What makes Filipinos so good at their job? Read on below:
1. English is a Natural Language for Them
The Philippines has two known national languages: Filipino and English. Both are taught in school, hence it’s normal for Filipinos to be able to understand English.
However, the Filipino vocabulary is comprised of words that emphasize hard pronunciations on consonants and make speaking in a foreign accent quite difficult. In fact, some Filipinos grew up learning both languages, while speaking a native dialect.
But for most Filipino agents, this problem is almost non-existent; it’s just another day at the office. They can understand their clients’ concerns the way the clients intended and can weave the right words from their repertoire of the Filipino and English vocabularies together—while delivering it in an accent the client can easily understand on the first time.
There are many call center agencies around the world, but those in the Philippines stood out, primarily because of its agents that can talk with clients without any misunderstanding.
2. Not Getting to Work is Not an Option
If a Filipino BPO agent is well, he will go to work. If he is sick, he will go to work anyway.
Filipinos, in general, are known for not wanting to disappoint people and are not fond of other people doing work that’s supposedly theirs. As long as they can talk clearly and can walk, they will go to the office and do their job.
Every single one of these people will go great lengths to make sure they can get to work the next day. It doesn’t matter if they didn’t get enough sleep, or if it is raining very heavily. They have an impeccable dedication to showing up every day and truly deserve their job.
3. All for One, One for All
Sometimes, not being able to go to work can’t be helped. It happens to everyone—we all get a bit too tired or too sick every now and then and as such, we may need to stay home and recuperate.
It’s difficult to fully recover while overthinking about something, especially with the many tasks we should have handled that day. In the situation of call center agents, clients are always going to call every day. Even if the agent is totally incapable of going to work, those phones are still going to ring.
Thankfully, when this happens, fellow Filipino agents will step up and make sure that their absent colleague will not have to worry about the work he left behind. They will go the extra mile—or work the extra hour—because if it was anyone else of them that was sick, they know that they’ve got each other’s backs.
4. Working in the BPO Industry Has its Perks
There’s a logic to why fresh graduates enter the BPO industry for their first job: there are a lot of perks that come with it.
A call center position, for one, offers a competitive starting salary. Most companies provide the complete set of government benefits and health insurance, and some companies even have their own perks.
There’s also the experience and the skills that can be learned when working there. The work of a call center agent improves communication, troubleshooting, and critical thinking skills; and it provides the employees the experience they need for other jobs in the future.
5. They Know How Difficult Life Can Be
In the Philippines, it can be said that having a job is a reward in itself. This is because a huge part of the population is experiencing poverty, and many successful people have come from poverty as well.
Some call center agents may pursue this field for salary and experience they can gain for future jobs; others pursue this particular field to further their plans for important things such as education and supporting one’s own family.
As such, they greatly their work a great deal. They know that it’s their pathway to success and won’t do anything that’s less than their best.
The Philippines has built a reputation as one of the best call center countries in the world, and this is because of the hard work of their call center agents. Filipino agents have the intelligence, patience, and dedication that separate them from the crowd. They are more than willing to give 100% every day they’re on the job and have a more than commendable work ethic!