Q: Where do you get your leather?
A: We get genuine top quality hides from top leather manufacturing and processing units and transform them into excellent leather apparel and accessories.

Q: What happens if I wearing my new jacket and get caught in the rain?
A: Most leathers are credibly shower resistant, although not complete water-resistant, their use in prolonged heavy rain should be avoided. If your leather garment becomes moist due to rain, put them on a hanger and allow drying naturally away from direct heat or sunlight.

Q: What is suede?
A: Suede is usually made from Pig or Lamb skin. Suede is a finish applied to leather, where the top surface is “Brushed” to create a nap instead of a smooth finish commonly used on leather..

Q: How do I care for my suede / leather?
A: You will be well advised by our experienced team of peoples how best to care for your particular garment and given a copy of leaflet containing information “Guide to Care Leather/Suede”.

Q: How often should I have my suede / leather for dry wash or cleaned?
A: We recommend and advise the need for dry for the first 2/3 years.

Q: How long will it take to receive my order?
A: We ship using express shipment which takes 2-3 days for order to reach at your door-step.
Orders are usually shipped within 15 business days after final order confirmation.

Q: How can I track my Order?
A. You will receive a confirmation e-mail from our delivery department as soon as your order been processed. The progress of your order can be tracked by logging into your account and selecting view order history.

Q: What methods of payment do you accept?
A: We accept MasterCard, VISA, Discover, American Express, PayPal, and Bank wire.

Q: How do I access my account history?
A: If you have registered for an account with Shopleather.net, you can easily access your history information on “My Account” page. Simply enter your User ID and password on Customer Care Page to access your purchase history, address book information.

Q: How do I know if I have ordered genuine leather?
A: Genuine leather always feels softer, warmer and more natural and we deliver 100% genuine leather. Faux leather, on the other hand, feels colder, stiffer, and artificial.

Q: Do you make special and custom orders?
A: Yes, we do make and custom orders for different colors, sizes and designs of our products, which is very well listed on our website.

Q: What is your return policy?
A: You may return an order and get your money back within 30 days (label and packing must be intact). You will be responsible for the shipping costs and custom duties.
In the case if the item is damaged or a mistake was made on the order, Shopleather will cover all shipping and custom duty costs.
In all cases, if you wish to make any exchange, Shopleather will take care of the product shipping charge of the goods that charged on you.

Q: How much time does it takes to get the refund?
A: Shopleather will refund your money without delay after receiving and official examine of the item that was send back or returned.

For further clarifications and details please send e-mail to [email protected]

http://www.shopleather.net/faqs.aspx