Enjoy our weekly roundup of top news stories across the Customer Experience (CX) landscape.

Oracle CX Social Content:

• Attend #ModernCX in Las Vegas! These Top Industry Trends in the Experience Economy will be covered by leaders in customer experience. Join us! Be part of our community of innovators in #Marketing, #Commerce, #Sales, #Service! https://bit.ly/2zUgNMU
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• Join #Oracle Product Management at #ShopTalk 2019, see our #1 Rated SaaS #eCommerce Platform in Action http://ora.cl/lp2Ui @shoptalk

Oracle CX in the News:

TechBytes With Fortuné Alexander, Sr. Director, CX Product Strategy, Oracle – Sudipto Ghosh, MarTech Series, 2.19.19

• Fortuné Alexander discussed the impact of automation and intelligence tools on sales, how to achieve ‘Sales Mastery’ through combined sales and marketing efforts and the role of emerging technologies.

Industry News:

Identifying The Key Ingredients For Optimizing Customer Experience – Kenna Hilburn, MarTech Series, 2.18.19

• Marketers can improve the customer experience by offering content that is helpful, personalized and customer-centric.

Finding The Right B2C E-Commerce Suite For Your Business – John P. Mello Jr., CRM Buyer, 2.16.19

• To meet customer expectations, retailers are using B2C e-commerce suites to automate their merchandising, streamline operations and boost their business impact.

eMarketer: Amazon To Capture 47% Of All U.S. Online Sales In 2019 – Marianne Wilson, Chain Store Age, 2.15.19

• eMarketer published its list of top 10 U.S. companies, highlighting Amazon’s continued dominance of the e-commerce market with 47 percent of online sales this year.

New Marketing Tech ‘Landscape’ Reveals Blockchain Explosion – Melynda Fuller, MediaPost, 2.15.19

• Brave Software and Never Stop Marketing Research reported that the number of marketing startups focused on blockchain-based solutions has grown 75 percent since 2017.

Top Technology Trends That Will Reshape The Customer Experience In 2019 – Puru Govind, Forbes, 2.15.19

• 24/7 service via conversational bots, deep customer insights from IoT and machine learning led intelligent analytics, among others, are expected to reshape customer experiences.