It’s the start of November but the launch procedure is getting started. Black Friday, Cyber Monday and yes… Christmas—the mad rush of the Holiday season is just approaching. But, if you’re a retailer, or run a small online store, the holiday onslaught means something much more: you’re about to enter the most profitable time of the year. Do you know how to prepare your store for the holiday season with online chat support? Is your online business prepared for the 2018 Holiday Season?
It is an estimate that 20% to 40% of the year’s total sales for smaller and mid-sized retailers take place within the last two months of the year. What’s more, this year’s holiday E-commerce sales are slated to increase by more than 15.8.
If you need to make 2018 your strongest showing yet as a digital retailer, then you need to get prepped early with online chat support. E-commerce solution offers a variety of benefits that will help double your sales from Black Friday through Christmas.
In this post, I have outlined a quick guide for preparing your online business so you can cash in on the holiday season and hiring online chat support benefits you.
Customer Service And Online Chat Support
Obviously, with increased online holiday sales, you can expect that during the holiday season, customers will reach out to you more. Whether they’re seeking additional information on a product before purchasing or confirming that shipping times will work, it’s important that your customer service is there to meet the requests.
This means that customers on your site should be able to easily find your contact information, with clearly laid out steps for customer service. Highlight your customer service and make sure you are always available for any customer inquiries. You can add a sticky bar at the top of your website with your contact information, or even add a pop-up chat window that activates after a user has viewed specific pages.
With 24/7 online chat support, your visitors will be answered instantly and it in returns leads to good feedback and sales increment.
The last quarter of any year, primarily the holiday season, is the busiest and most profitable time of year for retail and E-commerce. As a business owner, it’s important that you take all the steps possible to prepare your business to capitalize on this seasonal rush. Being an active retailer with the help of website chat support causes you to be a standout amongst the pool of same colored peas.
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