Roles/Responsibilities:
2.The role will utilize the necessary database tools/ trouble ticket system to manage and track issues and escalations in accordance with the SLA’s. The person must be a team player capable of high performance and flexibility working in a dynamic 24x7 environment.
4.Clarify customer requirements; probe for and confirm understanding of requirements or problem; Research solutions from various sources and apply documented procedures to resolve issues; Confirm customer understanding of the solution and provide additional customer education as needed.
5.Provide specific technology operations support during assigned shift. Handle incident tickets, speak with end-users, work on problem tickets and resolve critical operations issues rapidly and effectively.
6.Properly update all tickets using established documentation standards to ensure issues are well documented, stakeholders are informed, and issues are closed.
7.Establish effective working relationships with all customers, partners and co-workers. Collaborate & work closely with all teams in resolving complex support issues.
Educational Qualification : Engineering degree or equivalent.
Experience : 3 years’ + experience
Location : Bangalore
Minimum Qualifications
1. 3 years’ + experience in Technical Support, supporting International clients (Voice Based)
3. Strong computer application skills
4.Excellent written and verbal English language with strong interpersonal and communications skills and ability to build quality customer relationships.
5.Willing to work in a 24 x 7 shift environment.
6.CCNA certification
7.Engineering degree or equivalent.
Click here to apply-online
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This post first appeared on Jobs Latest / All India Freshers Jobs For 2015-2, please read the originial post: here
