Contact Information:

• Full name
• Present and permanent addresses
• Telephone numbers
• Email address

Objective:

To make a value added contribution to the organization through continued development of professional skills

Achievements, Skills & Abilities:

• Expertise with analytical reporting using Advanced Excel features like Pivot tables and charts
• Effective command of the Global Delivery Model and cross-cultural sensitivities
• Team Lead with end-to-end grasp of the entire software development life cycle (SDLC) including analysis, design, development and testing of software applications
• Responsible for quality and timeliness of operations
• Conducted training programs and mentored team-members for an observed increase in performance
• Expertise in documentation and training using Word and PowerPoint
• Strong analytical, pattern detection and problem solving abilities
• Excellent interaction with cross-functional teams
• Great customer interfacing skills and customer orientation
• Self-motivated, result-oriented and desire for constant learning
• Nominated for the Best Outgoing Student of the Year at Masters

Technical Skills:

Databases: Oracle, MS Access, SQL, FoxPro

GUI/Tools: Microsoft Office (Access, Word, Excel and PowerPoint); Crystal Reports

Platforms: Windows NT/2000/XP, MS DOS, Unix

IT Concepts: Data Structures, Programming logic and techniques, Concepts of Business Applications, DBMS and Software Engineering

Programming Languages: C, C++, VB, Java

Training

• Oracle Order Management - Oracle University
• Team Building and Leadership - Datamatics Technologies Ltd
• Time Management - Datamatics Technologies Ltd
• Object Oriented Analysis and Design (OOAD) - Objectivity Consultants Ltd
• Quality Management and Marketing (QM) - Objectivity Consultants Ltd
• Global Networking and Programming (GNIIT) - NIIT, Mumbai

Experience:

Team Leader

Datamatics Technologies Ltd, Mumbai, India, Jun. 2004 - Mar. 2005

Processing the given data to the desired format and generating production, quality and analytical reports

Responsibility:

• Operations Management
• Handling Production Issues and Releases
• Maintaining Data-Backup and Recovery
• Conducting In-house training for data processing in the team and KA (knowledge associates) about data capture
• Team Building
• Coordinating with cross-functional teams in different locations for quality data and analysis
• Creating production and analysis report
• Documentation for various data processes

Quality Assurance Engineer

Datamatics Technologies Ltd, Aug. 2004 - Mar. 2005

Testing different software involved in Resume Processing and process improvement

Responsibility:

• Testing various software used for data processing
• Involved in System Testing for the modules
• Creating Bug Reports and providing alternate design specs
• Making Test Coverage and Test Cycle Strategy
• Writing and Executing Test Plans
• Making comparative reports on actual and expected results
• Creating Test Reports

Sr. CSA and Trainer

Cedar Enterprise Solution Private Ltd, Mumbai, India, Nov. 2002 - Apr. 2004

Testing different CSA for voice & language.

Conducting trainings and preparing Training materials

Responsibility:

• Handling all the campaigns as per DPA and BPP
• Conducting trainings - British culture, Soft skills, Voice, Product
• Preparing training handouts
• Creating training reports

Education

Masters of Science, Computer Management (MCM)

Pune University, Pune, India, Oct 02

Bachelor of Science, Math

Mumbai University, Mumbai, India, June 1999

Activities

• Various achievements in Dancing, Drama and Sports competition in school and inter-school
• Achievements in Elocution at college
• Compered various shows in college and at Masters
• Choreographed dance shows and fashion shows at Masters

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