Vision

The vision of Ace Coterie Consulting is to become the leading provider of training programs, outsourcing solutions, contract staffing, and consulting services across industry domains in Nigeria.

 Mission

-To provide graduates with employability trainings, professional courses, sharpen their skills and increase productivity for the workforce. -To provide orgnaizations with services that are best suited for them, in compliance with the latest technology and still being aligned with customer satisfaction is what we aim for.

Trust

Ace Coterie Consulting also takes pride for being a trusted as well as highly praised consulting company becoming the reliable partners of graduates and organizations to empower their workforce with skills and knowledge.

This is because of our ability to provide our clients with the skilled and knowledgeable professionals specialized in their respective fields. Our objective is to achieve the satisfaction of the customer to the highest level. For this, we are there at the service of our customers as and when they need us. With the highest efficiency as well as credibility, the requirements and needs of the clients are addressed by us and this is the reason of the trust the clients have on us as a loyal and reliable partner providing training, recruitment and outsourcing solutions.

• Job Type Full Time
• Qualification BA/BSc/HND
• Experience 2 years
• Location Lagos
• Job Field Customer Care 

Responsibilities:

•  Overseeing and assessing customer service staff activities, and providing them with regular performancerelated feedback.
•  Strategizing and monitoring the daily activities of customer service operations.
•  Assisting customer service staff with duties where required.
•  Training staff in areas of customer service and company policies.
•  Managing cashier coverage and customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with the development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.

Requirements:

• B.sc/HND in a relevant discipline 
• 2 years of work experience in a similar position.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Excellent computer skills.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.

HOW TO APPLY

Suitable and qualified candidates should forward their CV/Resume to: [email protected]with the job position as subject of email.

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