IntelliFin Solutions Limited, is a privately held registered company in Nigeria, offering advanced and cost effective solutions and services to the Finance Sector in fast growing market of Nigeria.

Job Title: Customer Service Representative
Location: Lagos
Duties and Responsibilities

• Creating a Positive Customer Experience
• Receiving customer and treat them with respect and dignity
• Receive incoming calls from Fenix customers
• Exercise patience with customers and make sure to follow up on all customer issues until they are fully resolved.
• Make courtesy calls to mimoney customers as may be required.
• Endeavor to give all mimoney customers great end to end customer experience
• Relationship management to increase client retention
• Be empathetic and compassionate while dealing and managing customers complaints
• Educate and emphasis to customers about the finance agreement they are signing and the commitment they are making with mimoney
• Always enter accurate and honest information into the mimoney data systems.
• Capture data of high quality that can be used to better serve our customers.

Product Knowledge

• Learn all product details, specifications, prices, and capabilities so as to be equipped with all product information
• Should be able to demonstrate an in-depth understanding of the customer finance agreement
• Take initiative to continuously improve your product knowledge and soft customer service skills to better serve our customers and develop your career.
• Always provide accurate product information to customers and never oversell or lie to customers about our product capabilities.
• Demonstrate the ability to diagnose and resolve technical issues with mimoney portal and other Accessories

Administrative

• Escalate unresolved issues or questions to your immediate supervisor.
• Support in building mimoney conducive environment for both internal and external customers
• Any other duties as may be assigned from time to time

Qualifications, Experience and Skills Required

• Degree or diploma in a relevant field from a recognized institution
• Conversant with use of computers
• Very good interpersonal skills
• 1-2 years of work or internship experience serving people in a rural community based setting
• Should be fluent in at least 3 or more local languages
• Should demonstrate both verbal and written communication skills

Personal Characteristics:

• Ability to work in teams or independently
• Critical thinking skills (ability to think outside the box)
• Good problem solving skills (solutions oriented)
• Good influencing and negotiation skills
• Flexibility with ability to work under pressure to meet deadlines
• Willingness and desire to learn new ideas.

How to Apply
Interested persons should forward their curriculum vitae in a word document formart (saved with full names) to [email protected]  using Customer Service Representative – Mobile Money. as e-mail subject.

Deadline: 10th August, 2017.

Ongoing Recruitment at BBC Africa (Nigeria)