Job Description :
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Educational Qualification : Any graduate and post graduate
Experience : Freshers and experienced
Location : Bangalore
GENERAL SUMMARY :
1.Supports the Corporate Business community and labs providing first level dispatch, application/operating system Support, and consultation for all IT desktop and lab server needs.
2.Receives, assesses, troubleshoots, and resolves support requests.
3. Duties may also include supporting the internal Voice network, telephone support, and Voice Messaging systems.
4.Technical support for LAN/WAN networks, LAN administration, troubleshooting hardware and software (routers, switches, hubs, etc.) is required.
5.May be called upon to work on special projects external to workload. May be asked to perform other duties as required.
PRINCIPAL DUTIES AND RESPONSIBILITIES :
1.Recommend hardware and software solutions to the customer and the business unit. Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations and servers in both the desktop and lab environments.
2.Assist in testing applications, service packs, and patches prior to corporate wide release. Working knowledge of Microsoft Exchange, perform duties as an Exchange Administrator.
3. Implement and install wide-scale data communication networks (wired and wireless) for internal company needs. Possess a full understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.).
4.Troubleshoot, set, and change VLANs, ports, and subnets on switches within the WAN.
5.Octel Voice Messaging system and deploy new phone and voice mail extensions. Possess a full understanding of and use commands to configure, move, add, and change telephone extensions within the same building as well as from building to building.
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