This position will be based in our beautiful Louis Vuitton Montreal location, in the heart of downtown Montreal, in the historic Ogilvy Department Store.
We seek a high caliber, commercially minded retail manager with a thorough understanding of the luxury market and a key focus on team and client development.
As a Team Manager at Louis Vuitton you will take ownership of the business, develop and lead teams, foster client relationships, be strategically agile to drive strong sales results and ensure the highest level of client service is delivered.
To be successful in this role you must possess extensive people management skills gained within a high profile luxury retail brand, specialized category expertise within the luxury market, world class customer service skills and the desire to continuously strive to exceed our client’s expectations.
As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you an in-depth insight into the luxury retail industry. In addition to this you will receive a generous benefits package, unparalleled career development opportunities, both locally & globally, in addition to learning from the very best talent within the industry.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Team Management and Development
- Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans
- Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
- Set individual and team goals; proactively assess and manage performance against expectations
- Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers
- Client and Business Development
- Support the team in building long term Client relationships, leveraging the different clienteling tools
- Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
- Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
- Proactively provide the Corporate office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
- Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation
- Selling and Floor Management
- Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
- Build and develop own Client portfolio
- Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved
- Operations
- Ensure policies, Brand standards and grooming guidelines are communicated and implemented
- Support Operations team in inventory management
- Support Store Manager in staff planning (workforce management)
PROFILE
EXPECTED ATTITUDES & SKILLS
- Role Model the 4 Louis Vuitton Attitudes: Curiosity, Empathy, Agility, Commercial Mindset,
- Social and Networking Skills; knowledge about the market is a plus
- Ability to coach to an excellent customer service; develop direct reports
- Able to deal with ambiguity while remaining costumer focused and action oriented
- Thrive in a fast paced environment and have managerial courage
- Experience in luxury or high end retail environment
- Hiring and staffing mindset as well as sizing up people
- Ability to build effective teams, delegate, manage diversity and motivate others
- Able to communicate effectively both verbally and in writing; presentation skills
- Computer literacy a must
- Be fashion-forward, and have a passion for the brand and fashion/luxury-goods industry
- Ability to adapt to changing needs of the Company as necessary
- Great commercial mindset - business Acumen, negotiating skills, drive for Results and strategic agility.
- Education: BA a Plus
- Special Skills: Foreign Languages a plus
- Work Experience: Minimum 5 years retail experience and experience Managing high performing teams
RELEVANT SCOPE MEASURES
Number of direct reports: 5+
Schedule: Requires evening, weekend and holiday availability
Travel: 5 -10%
ADDITIONAL INFORMATION
BENEFITS HIGHLIGHT:
Louis Vuitton offers a competitive benefit program which include Extended Group health/dental/vision coverage, RRSP and DPSP plans, paid time off, employee discount, tuition assistance and much more.
- Apply now
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