Rosa Dods leads the customers service team at FairFX. Moving forward she's going to be covering the any questions our customers have about our products and service in an attempt to help you get the most from FairFX.

This month Rosa gives us a step-by-step guide to using the FairFX app on ios and android.

The FairFX app will enable you to manage your cards or transfers quickly and with ease when you are on the go, giving you more time to enjoy your holiday. The app is available for IOS and Android and is free. Once downloaded you will need to log in with your regular details and then you can get started. The cards section will enable you to see your balance and mini statement as well as giving you the option to load the card or report it as lost/stolen.

If you select the FairPay button you will be able to send payments to your saved beneficiaries abroad.
Finally you will see an option to contact our customer service team for assistance.

How to load your card on the app:
• Under the cards section of your account you will need to select the card you wish to load and then press ‘Top-Up’
• Here you can enter the amount you require, (minimum loads are £50, €60 and $75) and the USD or Euro equivalent will be shown to you using the rate displayed
• Once the amount has been entered please select your payment option
• You will be able to choose from the usual payment methods we provide; debit/credit card and bank transfer
• Once you have selected the payment method please select the ‘Authorise’ payment button where you will need to confirm your order
• You will be diverted to a confirmation page and your top up will be completed
• REMEMBER - if you are using a debit card you need to have a saved card on your main FairFX account first and you must remember to enter the last three digits on the back of the debit card into the box provided on the payments page

How to check your statement:
• Please select the gold ‘Statement’ button on the cards section of the app
• REMEMBER - the statement will only save up to the last point you had internet access, it will tell you at the bottom of the screen the date and time of the last reading and so please do ensure that you refresh the statement regularly so all of your transactions are up to date

How to Transfer Money with FairPay
• You will need to have saved beneficiaries on your main account before you can use this option, the beneficiary will then appear on the app for you
• Once you have selected your beneficiary you will be asked how much you wish to transfer
• The current rate will be shown on this payments
• To make your transfer you will need to choose from the usual payment methods we provide, debit/credit card and bank transfer
• Once you have selected the payment method please select the ‘Authorise’ payment button where you will need to confirm your order
• You will be diverted to a confirmation page and your top up will be completed
• REMEMBER- if you are using a debit card you need to have a saved card on your main FairFX account first and you must remember to enter the last three digits on the back of the debit card into the box provided on the payments page

If you have any questions or topics you'd like Rosa to help with please email [email protected]

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