Last week we had dinner with the grandkids. It was fun to discuss recent school trips. This semester I'm taking a class and we had the opportunity to tour the Pappajohn Sculpture Park in downtown Des Moines. And to my surprise, our almost 10-year-old granddaughter had just taken a similar tour with her school class. We shared some pictures and discussed our favorite sculptures, and our least favorites.
When it came time to sit down and write about the Bathroom Blogfest and I looked at this year's topic, I immediately thought about a piece of sculpture that I really liked - and she didn't. It's called In the Morning by Anthony Caro and it is a woman climbing out of a bath.
What's this have to do with the customer experience? Everything. Bathing is when people get cleaned up and ready to experience whatever the rest of their day offers. It's usually a private and personal experience and we want it to happen in nice surroundings.
Make sure your customers know you care by offering safe, clean facilities - whether you are a hotel or a retail store. It just shows the customer that you care.
Check out the posts from the others participating in Bathroom Blogfest 2011
Susan Abbott - @susanabbott - Customer Experience Crossroads -http://www.customercrossroads.com/customercrossroads/
Paul Anater - @Paul_Anater - Kitchen and Residential Design - http://www.KitchenAndResidentialDesign.com
Shannon Bilby - @shannonbilby – From The Floors Up - http://fromthefloorsup.com/
Toby Bloomberg - @TobyDiva - Diva Marketing - http://bloombergmarketing.blogs.com/bloomberg_marketing/
Laurence Borel - @blogtillyoudrop - Blog Till You Drop - http://www.laurenceborel.com/
Bill Buyok - @AventeTile - Avente Tile Talk Blog - http://tiletalk.blogspot.com/
Jeanne Byington - @ jmbyington - The Importance of Earnest Service - http://blog.jmbyington.com/
Becky Carroll - @ bcarroll7 - Customers Rock! - http://customersrock.net/
Katie Clark - @practicalkatie - Practical Katie - http://practicalkatie.blogspot.com/
Nora DePalma - @noradepalma - O’Reilly DePalma: The Blog - http://www.oreilly-depalma.com/blog/
Paul Friederichsen - @pfriederichsen - The BrandBiz Blog - http://brandbizblog.com/
Tish Grier - @TishGrier - The Constant Observer - http://spap-oop.blogspot.com
Elizabeth Hise - @EHise - Flooring The Consumerhttp://flooringtheconsumer.blogspot.com/
Emily Hooper - @FCNewsMag – Floor Covering News Blog http://www.fcnews.net/category/blog/
Diane Kazan – @dkazan - Urban Design Renovation - http://blog.urbandesignrenovation.com
Joseph Michelli - @josephmichelli - Dr. Joseph Michelli’s Blog - www.josephmichelli.com/blog
Veronika Miller - @Modenus - Modenus Blog - http://www.modenus.com/blog
Arpi Nalbandian - @TileEditor - TILE Magazine Editor Blog - http://www.tilemagonline.com/Articles/Blog_Nalbandian
David Polinchock - @Polinchock - Polinchock’s Ponderings - http://blog.polinchock.com/
Professor Toilet - @ProfessorToilet - American Standard’s Professor Toilet - http://www.professortoilet.com/
David Reich - @davidreich - My 2 Cents - http://reichcomm.typepad.com/my_weblog/
Victoria Redshaw & Shelley Pond - @scarletopus - Scarlet Opus Trends Blog - http://trendsblog.co.uk/
Sandy Renshaw - @purplewren - Purple Wren - http://www.purplewren.com/
Bethany Richmond - The Carpet and Rug Institute Blog - http://www.carpet-and-rug-institute-blog.com/
Bruce Sanders - RIMtailing - http://rimtailing.blogspot.com/
Paige Smith – Neuse Tile Service Blog - http://neusetile.wordpress.com/
Stephanie Weaver - @experienceology - Experienceology - http://experienceology.blogspot.com/
Christine B. Whittemore - @cbwhittemore – Content Talks Business Blog - http://simplemarketingnow.com/content-talks-business-blog/, Simple Marketing Blog http://www.simplemarketingblog.com/, The Carpetology Bloghttp://carpetology.blogspot.com/, Smoke Rise & Kinnelon Blog - http://smokerise-nj.blogspot.com/
Ted Whittemore - @TedWhittemore – Working Computers - http://www.kinneloncomputers.com/
Chris Woelfel - @tileexperts – Artcraft Granite, Marble & Tile Co. -www.artcraftgmt.com
Patty Woodland - @BrokenTeepee - Broken Teepee - http://www.brokenteepee.com/
Denise Lee Yohn - @deniseleeyohn – brand as business bites - http://deniseleeyohn.com/bites/
