Discounting. There is nothing worse for customer service in the world of Saas than offering a discount, and yet every salesperson at every software and SaaS provider does it. Why? Because we all want to get that last minute deal, to close the month, or quarter, or year strong. Negotiating with customers and offering incentives is part of doing business. Negotiating with prospects however is a bad idea, and in the world of SaaS prospect and customer are two totally different things.