IT incidents are more than just an inconvenience — they cost money and interfere with business operations. And tech teams are often asked to do more with less, facing both increasing technological complexity and budget constraints. While IT incidents are inevitable, proper management can make a huge difference in maintaining uptime and retaining happy customers. … Continue reading The 5-Step Process to Itil Incident Management

The post The 5-Step Process to ITIL Incident Management appeared first on Spinnaker Support.