Cleaning services need to be there for their clients. That said, the last thing your own business wants is to miss important calls from loyal customers. 

In this article, we look at some of the best reasons to hire a cleaning company Virtual answering service. 

The Tasks of a Cleaning Company Receptionist

A cleaning company receptionist plays an important role in your organization They are tasked with handling critical concerns that include:

• Complaints about the state of your services
• Changes to appointment schedules
• Issues with the billing
• Issues with your employees or independent contractors
• Questions with regard to upgrading or downgrading a recurring service

An in-house receptionist can do wonders in helping customers get acquainted with your services. 

However, you can’t always expect your receptionist to be there all the time to accept calls and book schedules. It gets even more hectic if you are handling the work by yourself. 

Getting a cleaning company Virtual Answering service offers an effective solution to this. Here are some of the best reasons you need to invest time and money in getting someone else to handle client communications:

Why Do I Need a Cleaning Company Virtual Answering Service? 

Give your cleaning business a human face

You don’t want your cleaning business to appear distant to your clients. A cold and unreachable cleaning business will only turn off potential clients, especially at the consultation level.

One big benefit of a cleaning virtual answering service is that it can provide a human face for you. Your customers will have someone to actually talk to as opposed to an AI chatbot. 

The experience becomes more personal for your customers. This makes it easier to discuss appointment issues, payment details, and appointment dates.

Read: A Guide to Merging Your Marketing and Customer Service

Nurture cleaning leads and boost sales

Having a virtual receptionist can help with nurturing leads to boost more sales. 

Virtual receptionists can help out with following up on promising leads. They can make calls to hot or cold prospects to see if they still have interest in your service. From this, you will know how to nudge them towards signing a contract. 

This can cut down a lot of hours it would take nurturing leads like these. You have someone to put in the hours to call leads for your business as it makes for better sales in the long run.

Allow for a good first impression

Showing that you are ready to help a business owner or a homeowner with their cleaning needs makes for a good first impression. 

The initial contact can either make or break a valuable opportunity. Having a reliable virtual receptionist, on the other hand, helps ensure that potential customers feel at home. 

If you outsource to a virtual answering service, you have the advantage of getting a VA with customer service experience onboard. This will make converting cold leads much easier and faster. 

Save more time for core activities

Many cleaning businesses need hundreds of hours to answer every call from a client. Unfortunately, they do not have the manpower or skill to handle that by themselves.

Need more time to focus on core activities? A virtual cleaning receptionist can help you focus more on improving your services and seeking out growth opportunities. 

If you want the person to handle other tasks down the line, consider getting a virtual executive assistant who can deal with your most time-consuming activities.

Build long-term customer relations

Virtual receptionists can help with creating strong bonds with your market. In today’s business landscape, you need to spend time and resources building a personal connection with potential, existing, and past customers.

With the help of a virtual answering service, you can resolve billing disputes and ensure customer satisfaction. Moreover, virtual receptionists can also help with upselling new services and add-ons, enhancing brand loyalty, and rewarding long-time clients. 

Lastly, they can also provide insights on your client outreach initiatives so you can work towards improving the customer experience. 

Read: What Clients Look for in a Quality Cleaning Company

Where Can You Find a Cleaning Company Virtual Answering Service?

Does outsourcing your customer service operations to a virtual assistant makes sense to you? 

If yes, then you won’t have to look far to find a virtual answering service that fits the needs of your cleaning business.  

While you always have the option of hiring freelancers, it’s best that you look for a virtual assistant service provider that offers creative and administrative support in addition to customer service. 

Consider hiring a virtual assistant for your cleaning company from OneVirtual Solutions. Our proven background in the cleaning industry has helped maid services, commercial cleaning providers, and green cleaning businesses scale at a minimal cost. 

Set an appointment with us today and see how we can turn initial contacts into loyal customers!