Regular update the Virus definition in Servers and Desktop.
Scanning of systems in regular intervals.
Alert the user for latest threat of virus.
C Network Management Services
Basic troubleshooting for Network items (Switch, Hub, I/O Box, Patch Cord etc).
Networking configuration like IP address / DNS /DHCP /Gateway etc.
Networking connectivity with desktop to server and vice versa.
Basic Support for Wireless equipments (Wireless Card, Access Point and Wireless Router).
Leased line related support from ISP in case of line down.
Under Warranty support of Network items from respective OEM.
D On-site Helpdesk
Single point of contact to all Customers’ IT support requirements
Support to users including call-logging, call-execution through field support engineers.
Vendor Follow-up, dispatch, call escalation & end-users notification.
Assistance for problems pertaining to operational procedures for the processing environments.
Call tracking & call closure.
Escalation of the critical issues to appropriate IT supports team.
Regular touch with users for their problems.
Proper tagging systems for IT hardware.
Routine office work with office support staff.
Provide enough inventories of the spares.
Inventory management of IT Assets.
Proper stock of spares of systems.
Maintain all IT Asset Records with respect to warranty details, contracts, configurations, serial-no's,
make, date of installation, date of repair, date of maintenance etc.
Record & update all the changes in the Asset details as and when it occurs.