One of the most underrated but effective tools in sales and Customer Service communications is silence.
Customers and prospects often buy and act on emotion and justify with logic, but they also make decisions in Silence.
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In this video blog, Jack explores the power of silence, a critical customer service skill, and how to utilize silence effectively to improve your sales and customer service outcomes.
The post The Power of Silence in Sales & Customer Service appeared first on Pretium Solutions.
This post first appeared on It's Emotional! Archives - Pretium Solutions, please read the originial post: here