Outsourcing inbound customer services to navigantindia is a good option as the call center industry in the country is on an upward spiral. A large pool of highly educated professionals who speak English, world class facilities and infrastructure, increasingly good telecom connectivity, and the capability to handle a range of services, are just some of the reasons why outsourcing inbound customer support to India is so popular. navigantindia is one of the world's leading providers of offshore inbound customer services. When you choose navigantindia as your offshore partner, you can be sure that your requirements will be met.

By getting together operational excellence and deep industrial and functional knowledge to critical business processes, our Clients always get more value than anywhere else. We provide high-quality execution of Client customer care processes, monitor these against multiple performance metrics, and seek to improve them on an ongoing basis.

Navigant offers end-to-end outsourcing solutions. Our customizable offerings are aligned as per different markets and special needs.

To ensure accurate process monitoring and optimum service delivery, Navigant has deployed the latest call centre technology which enables advanced call routing; generate reports such as ACD (Automatic Call Distribution), ACW (After Call Work), Agent Performance Analytics, AHT (Average Handling Time) and several other features.

Navigant provides integrated customer service solutions through our tried and tested industry best practices.

We help our Clients from diverse industries address customer service across various delivery channels such as:

Pre/Post Sales Customer Support

Adding customers to your sales basket and further retaining them is not an easy task.

Navigant can staff well trained and experienced staff to ensure that your prospects not only get the right information when they call your Company's toll free number but also are well-informed about the benefits of choosing you over your competitors.

Once a "Prospect" becomes a "Customer" we staff Customer Service Agents with the right kind of soft skills, customer service etiquettes and call handling techniques, armored with suitable access to customer information, to make your Customers' interaction a delight every time they call you and a reason to stay with you forever.