Even in the modern digital era, having a Business Phone number is still essential. It displays your company’s legitimacy to customers and financial institutions. Several options are available, and the monthly cost varies for receiving and making professional inbound and outbound calls. Affordable business phone service are a great way to keep your communication costs low. Your small business phone system should be cost-effective while still offering the functions that your staff and clients require.

A fundamental phone setup, such as a virtual number, allows some business owners to distinguish between personal and business calls on their cell phones. A public branch exchange (PBX) system or multiple lines are needed for various departments or personnel in growing or established businesses. Teams using collaboration tools in offices, mobile workers, and other settings have options. You can still get all the needed features by choosing an affordable business phone service.

Using the following tips, you can select a business phone system:

• Listing the possibilities for your phone system
• Understanding various phone service technologies
• Choosing the features that are most beneficial for small businesses

The Evolution of Small Business Telephony Systems

Traditional business phone services come in single- or multiline configurations, depending on how many voice calls you can make or receive at once. A private telephone network called a private branch exchange (PBX) system is frequently chosen by companies with numerous phone lines. An auto attendant, extensions, and personalized call menus are features of a PBX phone system.

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Physical phone lines, or copper wires installed by telecom companies, are the foundation of conventional phone systems, also called plain old telephone services (POTS). Likewise, traditional on-premises PBX systems require costly hardware that necessitates maintenance by an IT team. Telecom companies can stop using copper wires per the Federal Communication Commission’s 19-72 Memorandum Opinion and Order. As an illustration, some companies are switching to a fiber-optic network to replace their old landline network.

The good news is that VoIP technology has advanced since its introduction in the 1990s. Business proprietors can utilize office phone systems and virtual phone services equipped with advanced features.

Types of Business Phone Systems

Vitel Global aims to be an affordable business phone service for small businesses. The VoIP phone service outshines the landline only if you live in a place with a dependable internet connection. This method allows for flexibility in receiving calls, the devices you can use, and other factors by transmitting voice calls over the internet. The majority of VoIP phone systems make use of SIP trunking. Text messaging also be an extra added feature in this.

Multiple lines are typically available, and cloud-hosted phone systems have IP PBX features like auto attendants for effective call routing. Call forwarding and call transfer are supported by most VoIP services, though the features and functionality differ depending on the service provider and plan.

The following features are available on modern business phone systems:

• Cloud-hosted vs. self-hosted:

  Many small businesses opt for cloud-based VoIP services due to the lack of infrastructure requirements for on-site use. The phone system provider maintains the servers. You can add or remove lines from a hosted PBX with a few clicks. Like PBX phone systems, larger businesses might host their VoIP system locally. This strategy has lower monthly costs but a higher initial capital investment requirement.

• Virtual vs. VoIP:

  Virtual phone systems are a form of VoIP. Call forwarding is possible through the business phone number, which will be operated through VoIP. Even though it typically has fewer features than a VoIP system, startups and solopreneurs who want to add a second line to their mobile devices may find it more affordable.

• Unified Communications as a Service (UCaaS):

  It is another option for businesses seeking affordable phone services. Most telephone systems available on the market are UCaaS. As the name suggests, a unified communications platform combines various business communication needs (phone, video conferencing, and chat) on a single platform and is hosted in the cloud. A unified communications phone system might encompass real-time collaboration tools, electronic faxing, and file-sharing capabilities.

Equipment and Hardware for Business Phones 

Hosted business phone systems are inexpensive to install. You only need an internet connection and a call-handling device, such as a computer or mobile phone, to make and receive calls. A web browser or a softphone application can access the VoIP app interface. With the help of this tool, your hardware becomes a fully functional business phone system.

Most IP PBX and communication features, including contact lists and call management tools, are accessible through iOS, Android, Mac, and Windows softphone apps. VoIP headsets are necessary if your company handles many incoming calls or you run a small call center. These headsets can connect to computers or mobile devices via wired or wireless connections.

Alternatively, you can buy VoIP phones, also known as IP phones. These replace analog desk phones and perform the same functions, including call parking and call transfer. You could buy or rent IP phones and other equipment from your VoIP Business phone provider; you can spread out your costs into monthly payments rather than making a capital investment.

You can continue using this equipment if your office still uses analog phones despite switching from a landline to a VoIP system. Using analog telephone adaptors (ATAs), you can convert a regular desk phone into one that can make internet calls by connecting one or more analog phones. In our guide to selecting a business phone system for your small business, you can learn about the monthly cost per user, use cases, and other things to consider.

Features for VoIP phone systems

Business phone systems typically provide unlimited or metered calling within specific countries. Vitel Global’s VoIP service enables you to make free international calls to specific countries. They almost all have hosted PBX phone system features and a softphone app for your smartphone.

Using a softphone app, you can do the following things:

• Call forwarding enables you to transfer incoming calls to a colleague.
• You can listen to incoming messages through the transcription of voicemail.
• Call recording can be either automatic or on demand.
• Multiple team members can respond to incoming calls to an extension using ring groups.
• A smooth calling experience can be availed by virtual assistants for easing the customer experience.
• Three or more callers can be connected on one additional line during conference calls.

Conclusion

Are you finding an affordable business phone service that fits your needs and budget? We suggest you go with the Google review before you choose a business phone system. When finding the classic phone service for your business, it’s essential to consider factors such as call quality, reliability, customer support, and additional features like call forwarding, voicemail, and conference calling. We recommend Vitel Global Communication, which offers all the necessary features to help your business grow. It’s also worth noting that many phone services offer free trials, so it will be a great way to test a service before committing to a long-term contract.

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