Sourav Chakraborty, with over 12 years of hospitality experience, joins Grand Mercure Bengaluru at Gopalan Mall as the Front Office Manager. He brings expertise in customer service and creating memorable guest experiences.

Experienced Hospitality Professional Joins Grand Mercure Bengaluru with a Promise of Exceptional Service

In the fast-paced world of the hospitality industry, experience and expertise are key factors that contribute to the success of a hotel. This is where Sourav Chakraborty’s appointment as the Front Office Manager at Grand Mercure Bengaluru at Gopalan Mall becomes truly significant. With over 12+ years of experience in the field, Chakraborty brings a wealth of knowledge and a deep understanding of customer service to his new role.

Having worked in renowned hotels and resorts across the globe, Chakraborty has sharpened his skills and honed his leadership abilities. His tenure with Hyatt, Jumeirah, and Novotel speaks volumes about his ability to thrive in different environments and deliver exceptional results. His diverse experience not only showcases his adaptability but also highlights his commitment to providing memorable experiences for guests.

As the Front Office Manager, Chakraborty will have a pivotal role in overseeing the daily operations of the front office. This means that he will be responsible for ensuring that each guest receives the highest level of service throughout their stay. His expertise in managing and training teams will undoubtedly help in shaping a front office team that is not only efficient but also upholds the standards of excellence that Grand Mercure Bengaluru at Gopalan Mall is known for.

The appointment of Chakraborty reflects the hotel’s commitment to providing outstanding hospitality services. With his extensive background and leadership skills, he is poised to make a significant impact on the hotel’s operations. His attention to detail and emphasis on efficiency will undoubtedly enhance the overall guest experience and contribute to the hotel’s success.

Furthermore, Chakraborty’s passion for cycling and road trips adds an extra dimension to his personality. This suggests that he is not only dedicated to his professional responsibilities but also values personal well-being and embraces a balanced lifestyle. Such qualities can only be an added advantage when it comes to managing the demands of a high-end hotel.

Overall, Chakraborty’s appointment as the Front Office Manager at Grand Mercure Bengaluru at Gopalan Mall brings a fresh perspective and a wealth of experience to the table. With his customer-centric approach and proven leadership abilities, the hotel can rest assured that its guests will receive exceptional service during their stay. As Chakraborty takes on this new role, he brings with him a promise of excellence and a commitment to creating unforgettable experiences for all who walk through the doors of Grand Mercure Bengaluru at Gopalan Mall.

With over 12+ experience in the hospitality industry across the globe, Sourav Chakraborty Joins Grand Mercure Bengaluru at Gopalan Mall to lead the front office operations of the 212 Key hotel. He brings a decade’s worth of experience in the hospitality industry, having previously worked in various reputable hotels and resorts. He has a deep understanding of customer service and the importance of creating memorable experiences for guests.

Mr. Chakraborty began his hospitality career at Hyatt in 2006 after completing his Diploma in Hotel Management at the NSHM Institute of Hotel & Tourism Management. During the course of his career, he has held key positions in the Front Office department in various hotels including Hyatt Regency Gurgaon, Airways Hotel Port Moresby, Papua New Guinea, Jumeirah Vittaveli Maldives, and more. He joined Accor at Novotel Chennai Chameirs Road in 2022 as Front Office Manager.

“In his new role, Sourav will be responsible for overseeing the daily operations of the front office, ensuring that guests receive the highest level of service during their stay. He will also be responsible for managing and training the front office team to deliver exceptional customer service and maintain the highest standards of efficiency. I have no doubt that Mr. Chakraborty’s wealth of experience and leadership skills in the hospitality industry will be a tremendous asset to our team. We look forward to his contributions and wish him a successful tenure with us,” said Mr. Sachin Maheshwary, General Manager, Grand Mercure Bengaluru at Gopalan Mall.

In his free time, Sourav enjoys cycling and long road trips.