2023-06-06 12:10
Customer data plays a pivotal role in delivering effective tech support to your clients. As businesses rely heavily on customer information to provide personalised assistance, it’s imp… Read More
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Digital Customer Care Company Blog
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Blog about customer service
2023-05-30 09:03
In our ever-changing and digitally driven business world, top-notch customer care has become utterly indispensable. Providing your customers with timely, accurate, and effective assistance i… Read More
2023-05-24 08:56
Achieving success in today’s highly competitive business environment demands more than just a quality product or service. Yes, obviously you do need a good product, but your success al… Read More
2023-05-17 09:47
Customer engagement and loyalty are crucial for the sustainable growth and success of your business. As regards your customer support function and helpdesk, these factors become even more cr… Read More
2023-04-26 08:28
In today’s digital age, technical support is a critical part of any business that interacts with customers online. Whether you sell products or services, providing prompt and effective… Read More
2023-04-18 14:34
In today’s marketplace, social media has become a primary channel for businesses to engage with their customers. Responding to customer enquiries on social media is a critical componen… Read More
2023-04-07 10:25
Incentives play a crucial role in fostering a culture of excellence in customer support teams. By providing a clear and tangible objective for employees to strive towards, such programs offe… Read More
2023-03-28 11:57
In today’s fast-paced and ever-changing world, a high-performing technical support team is essential for any organisation that wants to deliver exceptional customer support. However, t… Read More
2023-03-24 12:38
Helpdesk support is a critical function in any business that deals with technology. It’s the ‘front line of defence’ for customers who are experiencing issues with products… Read More
2023-03-14 14:27
Artificial intelligence (AI) is poised to revolutionise the way businesses operate, and its impact on customer service is set to be undeniable. As we’ve seen with the amazing popularit… Read More
2023-03-07 08:50
As businesses adjust to the new normal of a hybrid workforce, technical support teams must also adapt their strategies in order to ensure employees remain productive and supported. With more… Read More
2023-03-02 12:00
In today’s digital age, technical support scams have become increasingly prevalent, with scammers using a variety of tactics to target unsuspecting customers. These scams not only put… Read More
2023-02-21 08:39
What’s the key to business success? Your customers. If you want your venture to be successful, countering customer problems and offering a great experience is essential. Customer Effor… Read More
2023-01-30 10:56
It’s important for your business that your customer body doesn’t just remain a distant audience that listens to your communications and occasionally engages with your technical s… Read More
2023-01-26 13:09
Effective technical customer support is critical for your business. Your customers want immediate answers whenever they have an issue or problem. If your helpdesk makes their interaction wit… Read More
2023-01-12 08:29
Customer Success, or CS, is primarily about ensuring your customers reach the desired outcomes they want while using your brand. Using CS playbooks holds many benefits. It will keep you info… Read More
2022-12-29 09:13
With a plethora of tech support solutions on offer in the marketplace, choosing one isn’t always straightforward! With each system having its own pros and cons, it can be difficult to… Read More
2022-12-21 09:54
In these competitive times, brands need to be proactive, innovative, and creative in their approach to customer service to improve the customer experience (CX) and meet customer expectations… Read More
2022-12-12 14:50
As a business owner, you understand the importance of providing your customer base with quality helpdesk support. But, with busy schedules and tight budgets, it can be difficult to provide a… Read More
2022-12-05 14:42
10 Best Practices for Technical Support
Competition is a powerful driver in business, and top-notch technical support is a pivotal factor in competing successfully and in retaining customer… Read More
2022-11-25 13:44
When it comes to providing customer service, most businesses try to meet the needs of as many customers as possible. But what if you could tailor your service specifically to the needs of ce… Read More
2022-11-15 12:32
A help desk is the generalised term for all the centralised help and technical support that a business offers its customers and staff. Other terms like an IT response centre, client support… Read More
2022-10-27 10:39
Many businesses reach a point where they have to ask themselves if they should outsource certain aspects of their operations in order to scale up. Customer service is a crucial part of every… Read More
2022-10-21 07:33
Good communication is key to any successful relationship, and that includes the relationship between your customer service and marketing departments. When this communication breaks down, the… Read More
2022-10-10 11:50
Many customers are starting to entrust basic queries to voice assistants, virtual personal assistants, and smart speakers like Siri and Alexa. This means that your CS team will soon be deali… Read More
2022-09-27 12:42
Creating a personalised customer experience is one of the best ways to foster customer loyalty. In an age where consumers have more choices than ever before, it’s important to find way… Read More
2022-09-19 12:21
What do you think of when you hear the word “chatbot”? If you’re like most people, you probably think of clunky AI programs from the early days of the internet. But chatbot… Read More
2022-09-13 09:27
Inbound customer service is all about the experience a client has when they reach out to you for help. Whether it’s via phone, email, or live chat, your goal should be to resolve their… Read More
2022-08-29 08:07
Customer support tools don’t just do a lot of the heavy lifting for you in delivering outstanding customer service, they also position your team on the fast track to success! The aim o… Read More
2022-08-24 06:31
As anyone who’s been to a grocery store in the past few months knows, inflation is currently a very real problem. Prices for both basic necessities and luxury goods have gone up signif… Read More
2022-07-21 07:47
Customer touchpoints are the places where your customers and potential customers come into contact with your business. They can be physical locations, like a store or office, or virtual loca… Read More
2022-07-14 09:25
Customer satisfaction – or CSAT – surveys are a valuable tool for businesses to assess how happy customers are with their products and services. By conducting regular surveys, yo… Read More
2022-06-28 08:56
A customer health score (CHS) is a numerical value that represents the overall health of a customer. The CHS can be used to help prioritize customers for engagement and intervention, and to… Read More
2022-06-20 12:29
With over 2 billion users, half of whom use the app every single day, there’s no doubt that WhatsApp is the most popular mobile messenger app worldwide. It’s available in more th… Read More
2022-06-09 08:40
It’s been two years since Covid-19 turned everyone’s lives upside down, and on the whole, businesses showed a remarkable ability to adapt when the pressure was on.
For customer s… Read More
2022-05-31 06:59
With Twitter having 229 million monetisable daily active users as of April 2022, it’s a social media resource that no dynamic brand can afford to neglect.
You can almost think of Twitt… Read More
2022-05-24 06:59
It’s no secret that online shopping has taken the world by storm. In fact, ecommerce sales surpassed 4.2 trillion U.S. dollars worldwide in 2020! With such a high volume of transaction… Read More
2022-05-12 11:24
What is the difference between traditional ‘tiered’ customer support, and the newer collaborative or ‘swarmed’ customer support?
In brief, tiered customer support met… Read More
2022-05-04 14:05
Conversational marketing is a huge buzzword in customer service these days, and with an estimated 2.77 billion users currently using messaging apps worldwide, it’s easy to see why.
As… Read More
2022-04-13 13:13
Customer retention is the ability of a business to keep their existing customers happy and coming back after their initial purchase. Simply put, it’s how you encourage customers to sta… Read More
2022-04-07 04:21
The massive increase in digital and mobile use has changed the way brands and their customers communicate forever. And today’s discerning online customers want it all! They want person… Read More
2022-03-28 09:36
More than 4.5 billion people – nearly 66% of the world’s population – now have internet access. That’s a lot of different languages spoken by your world-wide customer… Read More
2022-03-24 10:14
The main function of a customer service rep will always be to provide solutions to customers’ problems and to resolve conflict. However, they are also often in an ideal situation to bo… Read More
2022-03-16 09:29
Nobody enjoys having a request refused with a flat ‘no’ – least of all customers. However, there are times when support staff have to say no to a customer, which is not the… Read More
2022-02-24 10:35
Most online customers are pretty tech-savvy these days, and brand loyalty depends on much more than a traditional ‘handshake’, or a phone call with a rep. To a large extent, the… Read More
2022-02-14 10:22
Customer onboarding is all about getting new customers to know and trust you. If you ensure they get a solid grasp of the product or service they just signed up for, then you’re well o… Read More
2022-02-12 10:16
Online sales are skyrocketing! The value of worldwide ecommerce sales has already exceeded 4.9 trillion US dollars, and is expected to reach $7.4 trillion by 2025. For today’s impatien… Read More
2022-02-07 13:16
So many customer interactions are now happening entirely online. But how do you build trust and inspire loyalty in customers who you may never meet?
Here are some essential points towards es… Read More
2022-01-26 10:19
We’ve discussed previously how important it is to get feedback from your customers and how you can do that effectively. But how do you make sure this feedback gets acted on?
Always rem… Read More
2022-01-12 08:29
Excellent customer service doesn’t happen by chance. It’s the result of strong customer-centric strategies, commitment, and dedicated hard work across the whole enterprise.
Some… Read More
2021-12-31 07:59
Measuring your CS performance is important because it shows you what you’re doing well, and where there’s room for improvement. As satisfied customers are the foundation of any b… Read More
2021-12-22 09:11
What is customer intelligence, and how can you use it to grow your business?
Learn what Customer Intelligence (CI) is, how you can gather it, and what benefits it can have for your company… Read More
2021-12-08 08:53
What is the Great Resignation?
In the continuing uncertainty around going back to work under the lingering shadow of Covid, many industries are experiencing a greater turnover in their emplo… Read More
2021-11-30 14:02
In today’s crowded and competitive marketplaces, great customer service is what makes or breaks businesses. But if your company is still small, with limited resources, finding ways to… Read More
2021-11-25 10:53
More and more companies are setting customer experience as a top business priority in growing their businesses. Why? A good product at a good price (whereas still very important) will no lon… Read More
2021-11-25 05:19
In a world still feeling its way through the changes caused by the pandemic, it’s now even more crucial to establish how Customer Experience (CX) influences buying decisions. The forwa… Read More
2021-10-27 09:03
With so many new digital channels and tools emerging, plus how dramatically Covid-19 changed the way we work, it’s inevitable that our customer service expectations have changed too.
B… Read More
2021-10-19 07:32
The festive season is an exciting time for businesses, but it is also a challenging one. It brings a greater volume of business which is, of course, excellent for your profit line!
However… Read More
2021-10-13 14:13
A good live chat function is an important part of ensuring your customers receive the great CX they’re entitled to. There are impressive stats supporting the benefits live chat can hol… Read More
2021-10-05 08:43
Having a customer service policy ensures that all your employees know exactly what is expected of them, and provides guidelines on how to deliver excellent customer service. Many compan… Read More
2021-10-03 09:35
If top-quality customer service is the engine that propels your business forward, then after-hour support is one of its more important gears!
The average business day ends around 5 o’c… Read More
2021-09-23 08:04
Customer complaints are something every business will have to deal with – and most of them are pretty genuine and fairly run-of-the-mill. Sometimes though, customer complaints can be d… Read More
2021-09-20 09:05
Once you understand your customers’ emotional needs, and how those needs influence their behaviour, delivering excellent customer service (and generating loyal customers) becomes a lot… Read More
2021-09-15 08:48
There are many good reasons for expanding into Italy. Apart from its vast cultural and historic significance, it’s a huge market for luxury brands, and has enormous potential for eComm… Read More
2021-09-12 09:42
If you run an online store on Shopify, you already know that great customer service is key to increasing conversions. But what if you don’t have the time, staff, or technical resources… Read More
2021-09-06 09:29
Live chat is now the preferred digital contact method for many online customers. 29% of customers indicate they prefer email support, while only 16% show a preference for social media. Howev… Read More
2021-09-06 09:14
You may have the best product on offer, but unless your customers know about it, they aren’t going to buy it. You must ensure that they know your brand.
Ideally, you must make your bra… Read More
2021-09-06 08:45
No matter what industry you’re in, giving the customer what they want is the key to success. And it’s pretty tricky to do that without getting to know them!
Insights into who you… Read More
2021-08-17 12:23
Out of 190 countries, the World Bank ranks Spain 28th on its Ease of Doing Business listing. Find out some of the benefits and challenges of doing business in this beautiful, vibrant, and va… Read More
2021-08-17 12:04
Excellent customer service is crucial to the success of your Amazon webshop. However, providing it takes specialised knowledge, a high level of expertise and in-depth knowledge.
Why excellen… Read More
2021-06-28 14:43
There are many excellent reasons for expanding your business into Belgium. It has an open economy without unnecessary bureaucratic red tape. Its workforce is highly skilled, sophisticated, a… Read More
2021-06-21 11:33
France is a highly developed, technologically advanced, and industrialised country. It’s the 8th largest economy in the word, and the 3rd largest in Europe with a notably pro-business… Read More
2021-06-14 07:09
With the largest national economy and population in Europe, it’s hardly surprising that brands look to expand into Das Land der Dichter und Denker. However, the economy is also highly… Read More
2021-06-11 08:01
When you’re competing on a global scale, making sure your prospects and clients have access to the customer support they need, any time of the day or night, becomes crucial. Offering t… Read More
2021-06-09 07:47
Expanding your business abroad is frequently a smart business move to increase sales, grow your global presence, and stay ahead of the competition. However, it would be a mistake to assume t… Read More
2021-05-25 15:08
On average, it costs a brand five times more to recruit a new customer than it does to retain an existing one. In addition, highly engaged customers buy 90% more often, and are willing to pa… Read More
2021-05-25 14:52
With businesses placing more and more emphasis on customer-centric policies, personalizing the customers’ shopping experience is very much a must these days. This not only keeps the cu… Read More
2021-05-14 06:51
To plan the most effective online strategy, you have to understand your customers. This goes beyond knowing their likes and dislikes. You have to gain an understanding of how your customers… Read More
2021-05-12 11:58
Building a mutually rewarding relationship with your customers is one of the best ways of getting some free publicity! Here we take a look at the power of conversational marketing – wh… Read More
2021-04-22 12:41
With more competition out there than ever before, delivering exceptional customer service has never been crucial. In addition, modern consumers have never had as much access to other&r&hell…Read More
2021-04-22 11:39
As digital devices increasingly play a role in the business word, online vendors are having to adapt their marketing and promotional strategies to a new type of customer – the omni sho… Read More
2021-04-12 14:44
The importance of top-notch customer service that is quick, responsive and geared to the customer’s needs, can’t be overrated in today’s business world. Customers expect it… Read More
2021-03-31 10:05
No matter what industry you’re in and how much you invest in your customer support channels, there will be times when you have to deal with angry, upset, or frustrated customers. Somet… Read More
2021-03-26 10:24
When dealing with a busy contact centre, customers can easily start to feel like a number rather than a real person. You can combat this by establishing a personal connection with the client… Read More
2021-03-04 14:47
Aside from their many benefits for your customer service department, instant messaging apps can also double up as a speedy and efficient form of internal communication. We take a look at wha… Read More
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