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Digital Customer Care Company Blog
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Blog about customer service
2023-07-10 12:16
In today’s highly competitive business landscape, building a customer-centric culture is essential for companies to thrive. At Digital Customer Care Company, we understand the signific… Read More
2022-12-29 09:13
With a plethora of tech support solutions on offer in the marketplace, choosing one isn’t always straightforward! With each system having its own pros and cons, it can be difficult to… Read More
2022-12-05 14:42
10 Best Practices for Technical Support Competition is a powerful driver in business, and top-notch technical support is a pivotal factor in competing successfully and in retaining customer… Read More
2022-09-19 12:21
What do you think of when you hear the word “chatbot”? If you’re like most people, you probably think of clunky AI programs from the early days of the internet. But chatbot… Read More
2022-09-13 09:27
Inbound customer service is all about the experience a client has when they reach out to you for help. Whether it’s via phone, email, or live chat, your goal should be to resolve their… Read More
2022-08-29 08:07
Customer support tools don’t just do a lot of the heavy lifting for you in delivering outstanding customer service, they also position your team on the fast track to success! The aim o… Read More
2022-07-14 09:25
Customer satisfaction – or CSAT – surveys are a valuable tool for businesses to assess how happy customers are with their products and services. By conducting regular surveys, yo… Read More
2022-06-28 08:56
A customer health score (CHS) is a numerical value that represents the overall health of a customer. The CHS can be used to help prioritize customers for engagement and intervention, and to… Read More
2022-06-20 12:29
With over 2 billion users, half of whom use the app every single day, there’s no doubt that WhatsApp is the most popular mobile messenger app worldwide. It’s available in more th… Read More
2022-05-31 06:59
With Twitter having 229 million monetisable daily active users as of April 2022, it’s a social media resource that no dynamic brand can afford to neglect. You can almost think of Twitt… Read More
2022-02-24 10:35
Most online customers are pretty tech-savvy these days, and brand loyalty depends on much more than a traditional ‘handshake’, or a phone call with a rep. To a large extent, the… Read More
2022-02-07 13:16
So many customer interactions are now happening entirely online. But how do you build trust and inspire loyalty in customers who you may never meet? Here are some essential points towards es… Read More
2021-10-13 14:13
A good live chat function is an important part of ensuring your customers receive the great CX they’re entitled to. There are impressive stats supporting the benefits live chat can hol… Read More
2021-09-23 08:04
Customer complaints are something every business will have to deal with – and most of them are pretty genuine and fairly run-of-the-mill. Sometimes though, customer complaints can be d… Read More
2021-09-06 09:14
You may have the best product on offer, but unless your customers know about it, they aren’t going to buy it. You must ensure that they know your brand. Ideally, you must make your bra… Read More
2021-09-06 08:45
No matter what industry you’re in, giving the customer what they want is the key to success. And it’s pretty tricky to do that without getting to know them! Insights into who you… Read More
2021-08-17 12:23
Out of 190 countries, the World Bank ranks Spain 28th on its Ease of Doing Business listing. Find out some of the benefits and challenges of doing business in this beautiful, vibrant, and va… Read More
2021-05-25 15:08
On average, it costs a brand five times more to recruit a new customer than it does to retain an existing one. In addition, highly engaged customers buy 90% more often, and are willing to pa… Read More
2021-05-12 11:58
Building a mutually rewarding relationship with your customers is one of the best ways of getting some free publicity! Here we take a look at the power of conversational marketing – wh… Read More

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