Welcome to our online booking portal user guide.
Our customer portal allows new and existing clients to obtain Booking estimates/enquiries, make booking requests, update client and pet information with our resort, and manage past and future bookings and payments.
Existing customers can register in the right option and all new customers can register in the middle option.
Log in or register here: westcoast.pettechpro.com.au/portal/
Once logged in you can list your pet(s), update your Pets or your personal details, view bookings, make payments and create new bookings. Simply follow the options available in the top menu bar.
Making a Booking
To start a new booking, click “Make a new booking!” on the home page. This will take you to the first page where you can select the pet or pets you wish to book a holiday for.
For an individual pet, select the pet who will be holidaying with us, and enter in the Date in (arrival) and Date out (departure), then click “Next step”.
For multiple pets, select all the pets who will be holidaying with us and enter in the Date in (arrival) and Date out (departure), then click “Next step”.
The next page provides a summary of our boarding options for Cats and Dogs. Scroll to the bottom of the page and make the selection relevant to your furry friend.
For dogs, select the option from the drop-down menu. You can enter any special requirements or requests in the text box below.
For cats, select one of two options from the drop-down menu. You can enter any special requirements or requests in the text box below.
For multiple pets, ensure you have selected an option for each furry family member.
Multiple dogs will be in shared rooms unless requested otherwise.
Multiple cats can be booked into the same room or have separate rooms, for shared please select additional board for your second cat. Or for separate rooms, select normal board for each cat. Standard rooms can accommodate 2 cats, and Deluxe rooms can accommodate 3 cats.
Once you have selected the rooms for your pet(s) click “Next step”.
Pick up & Drop off Options
On the next page you can choose how you would like your furry family members’ to arrive at our facility.
Choose from the options available in the drop-off or pick-up sections.
If you are personally dropping them off and picking them, check the first box. There are no additional charges for pick up and drop off during our office hours.
If you would like to organise transport to and from your home, select the second box. Transport costs are per family.
If you would like to utilize our vet transport service, click on the drop-down menu and choose the vet which suits you best. Vet Transport costs are per family. Please note that our transport service does not operate on weekends or public holidays, please see our weekend office hours for drop off and pick up times.
Select “Next step” when you have finished choosing the arrival and departure options for your pet(s).
Activities
Selecting activities for your pet(s) to enjoy is the next step. Simply click on the drop-down menu and choose from the selection. On each item selection, the description will update accordingly for that activity. Simply select the dates that you would like these to occur on.
Once you have scheduled the first activity, using the drop-down menu you can choose their next activity. Any selection within any of the activities will be saved as you go through the options.
For multiple pets, simply click on the pets name above the drop-down menu to open up the options available for them.
Once you have chosen all the activities you would like your best friend(s) to enjoy on their holiday, click “Next step”.
Booking Summary
The next page is a summary of your booking. This is a quote of your furry family members’ holiday, and once saved a notification will be sent through to our team. Your booking will be confirmed by our team within 48 hours.
Click “Save booking” to submit your pet’s booking.
Our team will review your booking and will contact you for any clarification in the notes.
For multiple pets, they will automatically adjust specific activities which are charged per family. These activities include our Playtimes, Cuddletimes and Canine Hikes. For any questions regarding these items, our team are happy to chat over the phone or by email.
View Bookings
To view all your pending and approved bookings, select “Booking” in the top menu bar and then select “List bookings”. This will take you to the page in the image above. From here you can make a new booking, click on approved bookings to view the invoice or click on the pending bookings to view the summary invoice.
In this section, you can also delete any pending bookings by clicking the rubbish bin icon.
While your booking is pending approval, you are able to modify it by clicking the “Modify” button in the bottom right-hand corner. This will enable you to adjust the booking.
Approved bookings
When your booking has been approved you will receive a notification email. This email will summarise your booking, provide the order total and Booking Fee amount.
Please be aware of our vaccination requirements, all pets must be up to date with their vaccinations prior to their stay.
Any questions concerning vaccinations and booking fee’s, our team are happy to help by phone or email, or you can visit the Terms and Conditions.
Your booking will also come up as approved under the “List bookings” submenu option.
Payment of booking fee
Payment of booking fees is required to be paid within 7 days of making the booking. The booking fee is a 30% fee of the total cost and is required to confirm your pets holiday.
Payment can be made in person at our reception, over the phone, by direct deposit or by calling our reception on 9306 2767.
Otherwise, you can pay the booking fee or total amount due through our Online Booking System. You can view and complete payments of bookings under the “List bookings” submenu option.
To pay an amount, click the “Pay” icon under the appropriate section (Booking fee or Amount due). This amount will then show up in the Make payment text box.
Otherwise, if you wish to pay a specific amount more than the booking fee or make another payment in preparation for your pets holiday, enter the desired amount in the Make payment text box.
Next, click the “Make an online payment” button to proceed to the next step.
If the payment was successful, the following window should appear with your reference ID.
You can view all past payments by choosing the submenu option “List payments”.
Cancellations
If you need to cancel your booking please contact our reception on 9306 2767 or email [email protected]
If you have any questions using our online booking portal or are having any problems, give us a call on 9306 2767 or email [email protected]
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