Over the years, India has evolved into a contact center outsourcing powerhouse. But is the country’s huge cohort of English-speaking call center workers enough to deliver great customer experiences? Does it even matter? Short answer: Yes, it does. Today’s customers demand fast responses and personalized service. They expect brands to treat them as unique individuals, […]
The post Why Pay For The Heads When You Can Gain From The Utilization? appeared first on Syrow.
This post first appeared on How To Achieve Customer Delight With No Extra Effort, please read the originial post: here